Accenture Positioned as a Leader in New IDC MarketScape Report for Worldwide Professional Services Firms for Utilities Custom...
August 27 2019 - 7:59AM
Business Wire
Accenture (NYSE: ACN) has been positioned as a leader in the new
IDC MarketScape: Worldwide Professional Services Firms for
Utilities Customer Experience 2019 Vendor Assessment.
Accenture was recognized for key strengths, including its
ability to successfully envision, position and execute strategic
projects and real transformational initiatives; reliably and
capably mobilize the right resources at a global level according to
client project requirements; and, deliver numerous large-scale
customer experience projects, including those that involve a
complete redesign of a utility's business-to-business (B2B) and
business-to-consumer (B2C) capabilities.
The report evaluated Accenture and 14 other companies with an
established international reputation for providing services to the
utilities industry at a global level, a vertical-specific offering
designed to support utilities’ customer-facing core business
processes and a variety of services that are specific to support
customer experience in the utilities and energy retail
industry.
The IDC MarketScape assessed the capabilities and strategies of
leading international service vendors to serve the specific needs
of energy retailers and utility companies in the area of customer
experience. Its scope included utilities of the electricity, gas,
water, and district heating/cooling subdomains operating in
regulated and competitive energy markets, addressing industrial,
commercial, and residential consumers. The report analyzed the
following services that vendors offer to utility companies and
energy retailers: business and IT consulting, systems integration,
application development, IT outsourcing and business process
outsourcing, IT deployment support, and IT education and
training.
“We are delighted to be named a leader in this IDC MarketScape,”
said Matias Alonso, senior managing director for Accenture’s
utilities industry group. “We feel this reflects the success we
have enjoyed in enabling our clients to digitally transform their
customer operations and customer experience, to better serve the
modern digital energy consumer. With sophisticated consumers
increasingly focused on convenience and personalization, and
increased complexity in customer operations, we are committed to
helping our clients navigate the myriad of challenges they face.
It’s crucial they look to evolve their offerings beyond commodity
supply, create new business models and revenue streams, while
reducing the cost to acquire and serve, and protect existing
revenues.”
Additionally, the report highlighted key differentiators offered
by Accenture, including its partnership with or acquisition of
emerging start-ups, its robust partner ecosystem and its annual New
Energy Consumer research program. Accenture’s comprehensive, global
network of innovation hubs, six of which deliver R&D work for
utilities, was also cited. Additionally, the report noted that
Accenture has been heavily involved in forming utility clients’
customer experience capabilities, with services that simultaneously
seek to improve customer acquisition, loyalty and satisfaction,
while aiming for operational cost reduction and revenue growth.
“Accenture has a very long history and a solid track record in
customer experience projects with utilities, including engagements
that involved the complete redesign of utilities’ B2B and B2C
capabilities,” said Roberta Bigliani, Vice President and Head, IDC
European Insights. “The company strives to continuously evolve its
value proposition to anticipate utilities’ needs. Strategic
acquisitions, including digital agencies such as Fjord, have
expanded the breadth of its offering. Innovation and execution
capabilities remain Accenture’s key strengths.”
The report is based on interviews with major utilities companies
worldwide, the end users of the report, as well as vendor briefings
and other research information.
The IDC MarketScape: Worldwide Professional Services Firms for
Utilities Customer Experience 2019 Vendor Assessment. can be found
here.
More information about Accenture’s services to the utilities
industry can be accessed here.
About Accenture
Accenture (NYSE: ACN) is a leading global professional services
company, providing a broad range of services and solutions in
strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions — underpinned by the world’s
largest delivery network — Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With more than
482,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
1. IDC # US42713318, July 2019
2. IDC MarketScape vendor analysis model is designed to provide
an overview of the competitive fitness of ICT suppliers in a given
market. The research methodology utilizes a rigorous scoring
methodology based on both qualitative and quantitative criteria
that results in a single graphical illustration of each vendor’s
position within a given market. The Capabilities score measures
vendor product, go-to-market and business execution in the
short-term. The Strategy score measures alignment of vendor
strategies with customer requirements in a 3-5-year timeframe.
Vendor market share is represented by the size of the icons.
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version on businesswire.com: https://www.businesswire.com/news/home/20190827005027/en/
Guy Cantwell Accenture +1 281 900 9089
guy.cantwell@accenture.com
Matt Corser Accenture +44 755 784 9009
matthew.corser@accenture.com
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