AdvancedMD Moves to Cloud Communications with 8x8 XCaaS
August 16 2022 - 9:00AM
Business Wire
Medical Office Software Provider Deploys 8x8
Cloud Communications and Contact Center for Enhanced Call Quality,
Reliability, and Security
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that AdvancedMD,
a provider of medical office software, has deployed 8x8 XCaaS™
(eXperience Communications as a Service™) to provide a better
employee and client experience through improved call quality,
collaboration, and security capabilities.
Previously, AdvancedMD struggled with disparate, incompatible
communications solutions that did not integrate well and lacked the
security requirements needed to handle sensitive, health-related
data. Further, their on-premises phone system vendor was sunsetting
software support which increased the potential for unexpected
outages and security issues. As a result, AdvancedMD needed a cloud
communications and contact center solution that offered intuitive,
easy-to-use functionality for employees, was secure and reliable,
and enabled staff to provide even higher levels of customer
service.
With expert advice from IT consultant MicroAge, AdvancedMD chose
8x8 XCaaS, which includes integrated voice, team chat, video
meetings, and CPaaS embeddable APIs capabilities in a single vendor
solution. With 8x8, employees and clients of AdvancedMD have
enjoyed improved call quality, reliability, and increased
efficiency and collaboration due to 8x8’s unified communications
and contact center solution. 8x8’s single platform allows for
seamless information sharing, anywhere in the organization,
including analytics, customer and business insights, and robust
reporting. Additionally, 8x8 is accredited third-party verified as
a Health Insurance Portability and Accountability Act (HIPAA)
compliant business associate, providing AdvancedMD with the
security capabilities they required.
“8x8 has allowed us to completely shift the way we work,
improving not only the customer and patient experience, but the
employee experience as well,” said Kate Boyle, Manager of Corporate
IT at AdvancedMD. “Because every aspect is provided by the same
vendor, everything works together the way it’s supposed to,
improving our team’s efficiency, productivity, and overall
collaboration. Our clients are also happier because 8x8 allows us
to provide them a more convenient, streamlined service so they can
transform their practices into amazingly productive care centers,
which is our ultimate goal.”
“Healthcare organizations have an immense responsibility to
their patients due to the highly sensitive nature of the
information they have access to. As a result, these organizations
need to ensure their systems are secure, resilient, and HIPAA
compliant,” said Hunter Middleton, Chief Product Officer at 8x8,
Inc. “As a business within the healthcare sector, AdvancedMD needed
to know that the solutions it relies on are able to provide the
level of customer care and support needed for that industry. Now,
with 8x8, AdvancedMD enjoys the ease and accessibility of a
single-vendor platform to improve collaboration and communication,
all with crystal clear call quality.”
8x8 XCaaS is built on the resilient, secure, and compliant 8x8
eXperience Communications Platform™, which offers the highest
levels of reliability with the industry’s only financially backed,
platform-wide 99.999 percent uptime SLA across an integrated cloud
UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and API built on
one global cloud communications platform. 8x8 uniquely eliminates
the silos between Unified Communications as a Service (UCaaS) and
Contact Center as a Service (CCaaS) to power the communications
requirements of all employees globally as they work together to
deliver differentiated customer experiences. For additional
information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter
and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20220816005372/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Kate Patterson, 1-408-763-8175
katherine.patterson@8x8.com
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