SLED Government Agencies in the US Recognizing
the Need for Integrated Cloud Contact Center and Communications
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced the State of Washington
has signed a Participating Addendum with 8x8 under the NASPO
ValuePoint Cloud Solutions contract.
Effective immediately, state, local and education (SLED)
government agencies in Washington can, in accordance with the
requirements of Washington’s Participating Addendum, purchase the
8x8 integrated cloud contact center, voice communications, chat,
meetings and Communications Platform as a Service (CPaaS) product
directly from 8x8 or 8x8 channel partners. 8x8 partners can guide
SLED organizations through a simplified procurement process,
reducing friction as they move to the cloud to transform employee
and customer engagement.
“We serve over 800,000 residents in Snohomish and Island
counties through 23 community libraries, online services and
Library on Wheels, and our vision is that everyone in the community
is connected to their library,” said Nick Fuchs, Acting Director
Technical Services at Sno-Isle Libraries. “Our legacy on-premises
Avaya system hampered efforts and was difficult to manage with
expensive monthly carrier costs. We look forward to moving our
libraries and 500 employees to the 8x8 cloud platform, and enhance
communications with the community.”
Agencies and public sector organizations are replacing legacy
on-premises systems with secure and reliable integrated cloud
contact center and communications products from 8x8 to improve the
constituent experience, and enable employees to work from anywhere,
using any device. Washington joins Alaska as the second state to
offer statewide participation in and access to the 8x8 NASPO
ValuePoint Cloud Solutions Contract. Most government agencies
within the participating states can purchase cloud contact center
and communications products directly from 8x8 or an 8x8 partner;
agencies should review applicable participating addenda for
details.
Public sector momentum is continuing for 8x8 as government
agencies transition to the cloud to support mobile and remote
employees. Key benefits of the 8x8 integrated cloud contact center
and communications platform help public sector organizations
to:
- Solve for Tomorrow - Agencies can mix-and-match plans
and services to meet their unique requirements as well as integrate
business applications with the flexibility to adjust to changing
needs in the future.
- Modernize Constituent Engagement - 8x8’s innovative
customer engagement products help agencies exceed citizen
experience and growth objectives.
- Make It Easier to Work - 8x8 Work includes voice
communications, team chat and video meetings in a single unified
application for desktop and mobile devices, allowing employees to
connect and collaborate securely with constituents and colleagues
from anywhere, using any device.
- Enhance Support and Administration - The integrated 8x8
cloud communications and contact center platform allows agencies
with distributed offices and workforce to reduce total cost of
ownership, providing a single vendor for support and a central
management portal for administration.
- Ensure Business Resilience - The reliable and resilient
8x8 global cloud platform keeps communications up and running even
during times of disaster.
“Transitioning away from legacy, on-premises systems has never
been more important for public sector organizations as they drive
digital transformation efforts to enhance employee and customer
engagement,” said John DeLozier, Senior Vice President & Global
Channel Chief at 8x8, Inc. “Our latest NASPO ValuePoint contract
ensures SLED agencies across the State of Washington can easily
work with 8x8 and our channel partners to deploy an integrated
cloud contact center and communications product to meet their
evolving organizational requirements.”
8x8 and Gartner Magic Quadrant
Recently, 8x8 was named a Leader in the 2020 Gartner Magic
Quadrant for Unified Communications as a Service, Worldwide1. This
is the ninth consecutive year 8x8 has been recognized as a Leader
in this report. 8x8 was also recognized as a Challenger in the 2020
Gartner Magic Quadrant for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a
Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel
O'Connell, Christopher Trueman, Pankil Sheith, November 12, 2020.
This Magic Quadrant report name has changed from 2015 onwards-
2015-2020: Magic Quadrant for Unified Communications as a Service,
Worldwide, 2014: Magic Quadrant for Unified Communications as a
Service, North America With Additional Regional Presence,
2012-2013: Magic Quadrant for Unified Communications as a Service,
North America.
[2] Gartner Magic Quadrant for Contact Center as a Service,
Steve Blood, Drew Kraus, Pri Rathnayake, November 9, 2020.
About NASPO ValuePoint
NASPO ValuePoint is the cooperative purchasing division of the
National Association of State Procurement Officials (NASPO),
facilitating cooperative public procurement solicitations using a
Lead State Model. NASPO ValuePoint delivers high value, reliable,
and competitively sourced cooperative contracts – offering public
entities outstanding prices, favorable terms and conditions, and
value-added services. Learn more at www.naspovaluepoint.org.
NASPO™, NASPO ValuePoint™, and Lead State Model™ are trademarks
of the National Association of State Procurement Officials.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
Caution Concerning Forward-Looking Statements
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of 1995
and Section 21E of the Securities Exchange Act of 1934. These
statements include, without limitation, information about 8x8’s
public sector growth and product benefits. Such statements are
predictions only, and actual events or results could differ
materially from those made in any forward-looking statements due to
a number of risks and uncertainties including, but not limited to:
market acceptance of and customer demand for new or existing
services and features; competition in the markets we compete; the
impact of economic downturns on us and our customers, including the
impacts of the COVID-19 pandemic; among other such risks and
uncertainties, which could cause actual results to differ from
those contained in the forward-looking statements. See "Risk
Factors" in the Company's reports on Forms 10-K and 10-Q, as well
as other reports that 8x8, Inc. files from time to time with the
Securities and Exchange Commission for a full discussion of such
risks and uncertainties. All forward-looking statements are
qualified in their entirety by this cautionary statement, and 8x8,
Inc. undertakes no obligation to update publicly any
forward-looking statement for any reason, except as required by
law, even as new information becomes available or other events
occur in the future.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210222005091/en/
NASPO Media Contact: Kelly McKown-King
kmking@naspo.org
8x8, Inc. Contacts:
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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