Anaheim Ducks and Honda Center Select 8x8 Cloud Communications to Transform Employee and Fan Experience
January 15 2021 - 8:50AM
Business Wire
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that the Anaheim
Ducks National Hockey League (NHL) team and Honda Center, one of
the premier entertainment and sports venues in the country, have
selected 8x8 as their official cloud communications provider. The
Ducks are deploying the 8x8 integrated cloud communications and
contact center solution to help improve employee, partner, and
customer experience.
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The Anaheim Ducks and Honda Center wanted to accelerate digital
transformation efforts throughout the organization and recognized
its need to move away from its legacy, on-premises communications
and contact center systems. Working closely with technology
provider Insight Enterprises, the Ducks assessed several cloud
providers before selecting 8x8’s integrated cloud voice, team chat,
meetings and contact center solution to allow its more than 500
employees, including contact center agents, to enhance fan
engagement, while improving efficiency, collaboration and
productivity as they work from anywhere.
“Our efforts off the ice, including modernizing the digital
workplace, are driven by our goal of delivering the ultimate fan
experience. Partnering with 8x8, a leading provider of unified
communications and contact center solutions, and moving
communications and engagement to the cloud will be a critical
component for the success of this strategy,” said Jackie Slope,
Vice President, Information Technology at The Anaheim Ducks and
Honda Center. “8x8’s integrated cloud communications and contact
center solution with industry-leading service reliability,
availability and voice quality, deep reporting and analytics, SMS
capabilities, and tight integration with Microsoft Dynamics 365
will allow us to enhance customer service and strengthen fan
relationships before, during and after each game or event.”
The Ducks will also use 8x8 cloud communications services for
post-game press conferences.
“Organizations of all sizes, including professional sports teams
like the Anaheim Ducks, have recognized that moving to an
integrated cloud communications and contact center solution is a
digital transformation accelerator, driving significant business
value, optimizing performance and growth,” said Steve Seger, Chief
Revenue Officer at 8x8, Inc. “We’re thrilled to provide the Anaheim
Ducks and Honda Center with a single platform for communications
and customer engagement as we help them transform the employee and
fan experience, and support their future growth initiatives.”
8x8 and Gartner Magic Quadrant
Recently, 8x8 was named a Leader in the 2020 Gartner Magic
Quadrant for Unified Communications as a Service, Worldwide1. This
is the ninth consecutive year 8x8 has been recognized as a Leader
in this report. 8x8 was also recognized as a Challenger in the 2020
Gartner Magic Quadrant for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a
Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel
O'Connell, Christopher Trueman, Pankil Sheith, November 12, 2020.
This Magic Quadrant report name has changed from 2015 onwards-
2015-2020: Magic Quadrant for Unified Communications as a Service,
Worldwide, 2014: Magic Quadrant for Unified Communications as a
Service, North America With Additional Regional Presence,
2012-2013: Magic Quadrant for Unified Communications as a Service,
North America.
[2] Gartner Magic Quadrant for Contact Center as a Service,
Steve Blood, Drew Kraus, Pri Rathnayake, November 9, 2020.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
voice, video, chat, contact center, and enterprise-class API
solutions powered by one global cloud communications platform. 8x8
empowers workforces worldwide to connect individuals and teams so
they can collaborate faster and work smarter. Real-time business
analytics and intelligence provide businesses unique insights
across all interactions and channels so they can delight
end-customers and accelerate their business. For additional
information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter
and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210115005106/en/
US Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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