Adoption for 8x8 Voice for Microsoft Teams Rising
November 17 2020 - 8:30AM
Business Wire
Enterprises Across All Industries Recognizing
the Need for Global Telephony Capabilities Seamlessly Integrated
with Microsoft Teams without Changing the Employee Experience
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced growing adoption
for 8x8 Voice for Microsoft Teams, which is successfully delivering
an enterprise-class, easy-to-administer global telephony direct
routing solution for businesses and organizations while keeping the
Microsoft Teams experience unchanged for end users. As Microsoft
Teams usage continues to skyrocket around the world, reaching 115
million daily active users in October according to Microsoft,
enterprises have recognized the strategic and operational
importance to seamlessly integrate it with a single, reliable
global voice solution to enable operate-from-anywhere employee and
customer communications.
“The very deep integration that 8x8 has developed treats
Microsoft Teams as a first-class citizen, and vice versa. There is
no bait-and-switch here. 8x8 Voice for Microsoft Teams actually
enables and betters a ‘pure’ Microsoft Teams solution,” said Dave
Michels, founder and principal analyst at TalkingPointz in a recent
report about 8x8 Voice for Microsoft Teams. “8x8’s services are
delivered seamlessly and transparently to end users via the
Microsoft Teams app. The experience is more seamless than cloud-bot
integrations. It even outshines Microsoft’s own UCaaS offer in
multiple ways, including reliability, global availability,
analytics, and versatility.”
8x8 is seeing strong momentum for 8x8 Voice for Microsoft Teams
and:
- Added hundreds of new customers and tens of thousands of seats
across multiple countries in North America, Europe and Asia-Pacific
in the last quarter, ending September 30, 2020.
- Signed new customers including:
- A UK local district council, providing services and support for
more than 120,000 residents as well as businesses and
visitors.
- Case Paper, one of the largest privately-held US distributors
and converters of paper and board for the printing and packaging
industries.
- AmerCareRoyal, a US supplier of disposable products used in the
food service, janitorial, sanitation, industrial, hospitality and
medical industries.
- Orix Australia, one of the world’s leading fleet management,
novated leasing and rental companies in Australia.
- Recently deployed 8x8 Voice for Microsoft Teams at MSC
Mediterranean Shipping Company, a global leader in transportation
and logistics and one of the world’s largest shipping lines in
terms of container vessel capacity, providing 15,000 employees with
a single, global telephony solution with advanced features they can
use directly from any Microsoft Teams interface, including desktop
and mobile apps.
- Announced a strategic channel partnership with Pax8, a leading
Microsoft supplier to the MSP community.
“Through our strategic partnership with Microsoft, we offer our
partner ecosystem education, enablement, and support so they can
easily add in-demand solutions and grow and maximize their
Microsoft business,” said Ryan Walsh, Chief Product Officer and
Channel Chief at Pax8. “Microsoft Teams is a tremendous growth
driver for our partners, and 8x8 Voice for Microsoft Teams presents
a significant market opportunity for both Pax8 and 8x8 to help
empower the modern partner to accelerate business growth and drive
revenue.”
8x8 Voice for Microsoft Teams provides direct routing
capabilities allowing Microsoft Teams users to make and receive
calls on the Public Switched Telephone Network (PSTN) right from
the native Teams apps. Leveraging 8x8’s global infrastructure,
including regional, Microsoft-certified Session Border Controllers
(SBC) across North America, Europe and Asia-Pacific, 8x8 Voice for
Microsoft Teams provides organizations with full PSTN replacement
and global calling plans in 42 different countries worldwide. Other
popular features include:
- Full-featured, centralized user management interface to
synchronize Microsoft Teams users on the 8x8 telephony platform
across the organization with a single click.
- Inbound and outbound calling from/to the PSTN, and to any
Microsoft Teams extension.
- Enterprise calling features, including ring groups, call
queues, transfer, voicemail, hold, and cloud call recordings.
- Global Calling Plans with unlimited calling plans to up to 47
countries, and direct inward dial (DID) and toll free numbers in
more than 120 countries.
- Tight, out-of-the-box integrations with more than 25
third-party business applications, such as Salesforce, Zendesk,
NetSuite and Microsoft Dynamics 365, to automatically log all calls
with the ability to attach details, recordings and speech analytics
to any customer record.
- Native 8x8 Contact Center support, enabling cross-functional
collaboration between agents and functional area experts on
Microsoft Teams apps.
- Comprehensive call recordings, reporting and analytics,
including Speech Analytics and Quality Management, across all PSTN
calls using the 8x8 communications platform.
“Organizations around the world are rapidly adopting Microsoft
Teams for all their employee collaboration requirements. They also
realize the importance of integrating it with business-critical
solutions and services, such as enterprise applications, contact
center, and global telephony,” said Dejan Deklich, Chief Product
Officer at 8x8, Inc. “Leveraging the 8x8 Open Communications
Platform, and specifically the 8x8 Voice for Microsoft Teams direct
routing solution, enables enterprise IT leaders to mix-and-match
capabilities, and seamlessly integrate global voice communications
into Microsoft Teams workflows, enrich essential business apps with
native voice calling, and get deeper insights. This helps
organizations meet their unique business needs, allowing employees
and customers to stay productive and engaged from anywhere.”
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements. Readers
are cautioned that such forward-looking statements involve risks
and uncertainties that could cause actual events or our actual
results to differ materially from those expressed in any such
forward-looking statements. Readers are directed to 8x8’s periodic
and other reports filed with the Securities and Exchange Commission
(SEC) for a description of such risks and uncertainties. 8x8
undertakes no obligation to update any forward-looking
statements.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
voice, video, chat, contact center, and enterprise-class API
solutions powered by one global cloud communications platform. 8x8
empowers workforces worldwide to connect individuals and teams so
they can collaborate faster and work smarter. Real-time business
analytics and intelligence provide businesses unique insights
across all interactions and channels so they can delight
end-customers and accelerate their business. For additional
information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter
and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20201117005533/en/
US Media: John Sun, 1-408-692-7054 john.sun@8x8.com
UK Media: Bee Hindocha, 44 (0)20 8059 9230
Bee.hindocha@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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