Werner Integrates With Navistar 360 to Enhance Professional Driver Experience
May 20 2021 - 4:05PM
Werner Enterprises (NASDAQ: WERN), a premier transportation and
logistics provider, announces the integration of Navistar
International® 360 (I360), providing significant benefits to Werner
professional drivers, including time savings and improved repair
velocity. On the heels of the company’s first anniversary of Werner
EDGE, the new integration is another step in the company’s
innovation strategy and is a cloud-based technology enhancement
that delivers seamless, transparent communications with the
International® service network.
“With a comprehensive, easy-to-use interface,
Navistar I360’s communications and fleet management platform
provides dual benefits for our professional drivers and Werner
associates, enabling faster, more efficient support across the
organization,” said Werner’s Chief Information Officer Daragh
Mahon. “Working with Navistar is another important step in Werner’s
journey to the cloud and maintaining our leadership position as our
industry undergoes its important technology transformation."
The API integration with Navistar launched in
March 2021 and was built to follow the industry standard of the
Technology Maintenance Council. By utilizing the Navistar
integration, Werner is able to send trucks to certified OEMs with
the parts inventory to quickly get vehicles back on the road, while
also gaining warranty coverage on the repairs. Werner EDGE will
continue to lead in the integration with direct APIs, with another
Navistar integration in the pipeline, which will automate fault
data to the providers.
“It is exciting to work with the Werner EDGE
team on evolving their digital transformation initiatives for
service event management,” said Navistar’s Director, Customer
Aftermarket Technology Brian Mulshine. “Werner is finding creative
ways to leverage available data from our systems to automate back
office processes and improve the driver experience. Additionally,
our dealers are utilizing more effective communications, allowing
them to address service repairs efficiently. Investments in digital
integrations with OnCommand Connection and International 360
technology will help the industry streamline processes for our
customers, dealers and suppliers.”
By offering a ten-minute time saving per repair
event and reduction of data entry, the integration enables Werner’s
call center team to address repair events in an average of two
calls compared to a previous average of 12 calls per event. In
addition, streamlined service operations offer an improved repair
velocity, allowing Werner’s professional drivers to get back on the
road faster with a reduced dwell time of 30 percent on average.
“Getting our drivers back on the road is one of
the most important objectives within Werner,” said Scott Reed,
Senior Vice President of Maintenance. “With the time savings
provided by Navistar’s integration, we’re able to achieve that goal
and realize the benefits across the organization, from the driver
to the associate to the customer.”
Werner Enterprises, Inc. (NASDAQ: WERN) delivers
superior truckload transportation and logistics services to
customers across the United States, Mexico and Canada. With 2020
revenues of $2.4 billion, an industry-leading modern truck and
trailer fleet, nearly 13,000 talented associates and our innovative
Werner Edge technology, we are an essential solutions provider for
customers who value the integrity of their supply chain and require
safe and exceptional on-time service. Werner provides Dedicated and
One-Way Truckload services as well as Logistics services that
include truckload brokerage, freight management, intermodal and
final mile. As an industry leader, Werner is deeply committed to
promoting sustainability and supporting diversity, equity and
inclusion.
Contact: Fred Thayer, Associate Vice President -
Corporate Brand and CommunicationsWerner Enterprises,
Inc.402.895.6640 ext. 100-2065fthayer@werner.com
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