SAN FRANCISCO, Sept. 9, 2021 /PRNewswire/ -- WalkMe Ltd.
(NASDAQ: WKME), a leading provider of digital adoption platforms,
today announced it has expanded its executive leadership team with
the appointment of Wayne McCulloch
as Chief Customer Officer. Author of the best-selling book, The
Seven Pillars of Customer Success, and with over 25 years of
experience in customer success roles, McCulloch will drive adoption
of WalkMe to transform the way enterprise CIOs gain visibility and
insights into digital assets and business processes. With this
data, CIOs can then use the WalkMe digital adoption platform to
vastly improve how knowledge workers interact with technology and
derive more value from better user experiences.
"As we continue to evolve our platform to exceed the
expectations of today's data-first enterprises, it became clear
that WalkMe had come to an important point on our growth trajectory
and it was time to search for our first chief customer officer,"
said Dan Adika, Co-Founder and CEO
of WalkMe. "Wayne's expertise in extracting more value from the
technology investments and user experiences of global enterprises
while leading the industry's most customer-centric client success
teams made him a top pick for this role. We are excited to welcome
him to the team and are already putting his talents to work."
McCulloch is a world-renowned customer success expert, having
served as a startup advisor, keynote speaker, investor, and author
amid his distinguished career in customer-facing functions. He
comes to WalkMe from Google, where he oversaw customer success for
Google Cloud's entire SaaS portfolio of 7.1 million customers.
Prior to Google, he held senior leadership roles within the
Customer Success Group of Looker (acquired by Google) and
Salesforce.com. At WalkMe, he will lead all post-sales functions,
including Customer Success, Service, and Support. Wayne's remit
also includes the management and growth of The Digital Adoption
Institute, established by WalkMe with the mandate of advancing
the profession of digital adoption through vocational
certifications, executive education, and scholarships.
"WalkMe is poised to become the next enterprise software giant,
simply by the way its technology significantly impacts a company's
digital transformation success," said McCulloch. "But more
importantly, WalkMe impacts people's lives not just at work, but by
building new DAP careers around the world for people from all
backgrounds. The technology and the human impact WalkMe will have
is just beginning to be realized, and I am looking forward to
accelerating this impact globally."
McCulloch joins WalkMe amid accelerated demand for digital
adoption solutions and strong momentum behind the company's public
debut this summer. Founded ten years ago to simplify the way
employees and customers interact with technology, WalkMe is a
no-code, platform-agnostic solution that runs across all underlying
applications. Over the last decade, WalkMe has continued to deliver
digital solutions at scale to help organizations worldwide achieve
their digital transformation goals by creating frictionless and
elegant digital experiences that reduce complexity in the
enterprise technology stack.
WalkMe's cloud-based Digital Adoption Platform enables
organizations to measure, drive and act to ultimately accelerate
their digital transformations and better realize the value of their
software investments. Our code-free platform leverages our
proprietary technology to provide visibility to an organization's
Chief Information Officer and business leaders, while improving
user experience, productivity and efficiency for employees and
customers. Alongside walkthroughs and third-party integration
capabilities, our platform can be customized to fit an
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