Walgreens Find Care™ Introduces New Telehealth Features Enabling Easier Access to Care from Home During COVID-19 Pandemic
April 09 2020 - 8:00AM
Business Wire
Additional Walgreens Find Care tools include COVID-19 Risk
Assessment and Find My Clinical Trial Program
Walgreens today announced the expansion of the Walgreens Find
Care™ platform to include new features and telehealth service
providers, connecting patients and customers with more options to
get convenient and affordable access to care from their computers
and mobile devices. The launch of additional features and providers
on Walgreens Find Care coincides with guidance from the Centers for
Disease Control and Prevention (CDC) to use telehealth to help
address medical needs while supporting social distancing, an
important step in managing the impact of COVID-19.
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Walgreens today announced the expansion
of the Walgreens Find Care™ platform to include new features and
telehealth service providers, connecting patients and customers
with more options to get convenient and affordable access to care
from their computers and mobile devices. (Photo: Business Wire)
“Connecting patients to telehealth services from trusted local
providers is more important now than ever before as people turn to
digital solutions to help minimize exposure to COVID-19,” said
Richard Ashworth, Walgreens President. “Customers can use Walgreens
Find Care to help navigate their health care experience – from
initial consultations to getting their prescriptions filled -
without ever leaving their home.”
With expanded features and additional national and regional
partners, patients can now connect with more than 30 providers who
treat over 100 conditions through Walgreens Find Care.
Additionally, these leading health care providers help expand
access to telehealth services in states currently most impacted by
COVID-19 activity such as New York, California, Illinois, New
Jersey, Michigan and Florida.
Use of the Walgreens mobile app is up 22 percent compared to the
same time last year and 12 percent year-to-date as more patients
turn to digital health services during the pandemic. To further
support patients and customers during this critical time, Walgreens
Find Care now includes a COVID-19 Risk Assessment, powered by
Microsoft Healthcare Bot which runs on Microsoft Azure, to help
users assess their risk of COVID-19 based on CDC guidelines.
Additionally, on Walgreens Find Care, patients can learn more about
COVID-19 clinical trials by using the Find My Clinical Trial
program.
“The recent expansion of Walgreens Find Care is another example
of how we are enabling patients to get care when and how they need
it,” said Giovanni Monti, senior vice president of health care
services, Walgreens Boots Alliance. “We continue to grow our
partnerships with some of the most trusted local and national
providers to offer telehealth solutions that can help patients
better meet their acute and chronic care needs, especially during
this unprecedented time of social distancing.”
Walgreens Find Care helps patients navigate to leading health
systems and telehealth providers where they can connect with a
doctor or nurse practitioner to receive care for common health and
wellness needs like illness and injury, cough and cold, mental
health services and chronic condition management. In addition,
using the Walgreens app, patients can fill their prescriptions at
Walgreens and choose their delivery option which includes in-store
pick up, drive-thru or delivery to their home. Walgreens is waiving
delivery fees for all eligible prescriptions on next-day delivery
at this time. Patients can also connect with a Walgreens pharmacist
24/7 using Pharmacy Chat available online or through the Walgreens
app.
Walgreens Find Care is available on the Walgreens app or online
at www.walgreens.com/findcare.
Walgreens Find Care Collaborations
Walgreens Find Care launched in July 2018 and helps connect the
company’s millions of mobile and online customers and patients to
health care offerings with a growing selection of recognized
providers. It displays health care offerings based upon a user’s
location, ensuring convenient and relevant results.
New or Expanded Walgreens Find Care Collaborations
- AmWell (new collaboration)
- Heal (expanded collaboration)
- HSHS Medical Group (Hospital Sisters Health System) (new
collaboration)
- McLaren Health Care (new collaboration)
- Novant Health (new collaboration)
- Providence St. Joseph Health (expanded collaboration with
ExpressCare Virtual)
- Village Medical (expanded collaboration)
About Walgreens
Walgreens (walgreens.com), one of the nation's largest drugstore
chains, is included in the Retail Pharmacy USA Division of
Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in
retail and wholesale pharmacy. Walgreens is proud to be a
neighborhood health, beauty and retail destination supporting
communities across the country, and was named to FORTUNE*
magazine’s 2019 Companies that Change the World list. Approximately
8 million customers interact with Walgreens in stores and online
each day. As of August 31, 2019, Walgreens operates 9,277
drugstores with a presence in all 50 states, the District of
Columbia, Puerto Rico and the U.S. Virgin Islands, along with its
omnichannel business, Walgreens.com. Walgreens also provides
specialty pharmacy and mail services and offers in-store clinics
and other health care services throughout the United States, most
of which are operated by our health care strategic partners.
*© 2019, Fortune Media IP Limited. Used under license.
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Kelli Teno Walgreens Media Relations media@walgreens.com
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