Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher & Paykel
November 23 2020 - 3:30AM
Business Wire
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, has
been chosen by global appliances manufacturer, Fisher & Paykel,
to drive customer service communications for customers in
Australia, New Zealand, Singapore, the United Kingdom and the
United States.
Fisher & Paykel is using Vonage’s Messages API to provide
instant maintenance support notifications via SMS and enhance
post-sale services. The Vonage Messages API embedded within Fisher
& Paykel’s platform delivers automated and instant SMS
confirmations and reminders on all technician appointments,
including self-service links for customers to easily cancel or
reschedule the appointment. Fisher & Paykel also uses Vonage to
send follow up messages for customer feedback once a job is
completed to make ongoing service improvements.
Digital customer experiences continue to play a huge role in
engaging with and retaining customers. According to EY,
prioritising customers’ digital journeys and creating new ways to
serve customers through virtualised services will help brands meet
customer expectations post COVID-19.
“Today’s customers want to be responded to instantly. They want
regular updates from businesses and, more importantly, a two-way
communications channel that allows them to share their concerns and
feedback quickly and easily,” said Fisher & Paykel Appliances
EVP Marketing and Customer Experience, Rudi Khoury. “With Vonage
APIs we are able to communicate with customers promptly and create
a unique experience giving them control at their fingertips. Vonage
also helps Fisher & Paykel make the customer journey – from
booking a technician and confirming the appointment to evaluating
our service – a seamless process and closes any gaps in customer
communications.”
“Delivering prompt customer service across multiple countries in
a consistent manner can be a challenge. Businesses need a fast and
efficient way to reach their customers no matter where they are in
the world. Vonage APIs allow companies to instantly reach their
customers through their preferred channels at reduced costs,
enabling businesses to effectively communicate with their customers
and create a better customer experience,” said Sunny Rao, Vonage
Senior Vice President and General Manager for the Asia Pacific
region.
With an ever-growing network of more than one million registered
developers, the Vonage Communications Platform makes it easy for
businesses to use APIs to disrupt their industries, and enable the
type of business continuity, remote work, and remote delivery of
services that is so essential in today's environment. Vonage APIs
allow developers to easily enhance and build innovative customer
experiences directly into their existing applications and devices.
The Vonage Communications Platform offers a full suite of
programmable voice, video, messaging, and email services to
forward-thinking businesses worldwide. Through its partners,
Vonage’s platform is at the center of many notable transformational
projects in the APAC region, and a de facto for startups.
To find out more about Vonage, visit www.vonage.com
###
About Vonage
Vonage (Nasdaq: VG), a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging and Verification into
existing products, workflows and systems. Vonage's fully
programmable unified communications and contact center applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
anywhere, providing enormous flexibility and ensuring business
continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Australia and Asia.
To follow Vonage on Twitter, please visit twitter.com/vonage. To
become a fan on Facebook, go to facebook.com/vonage. To subscribe
on YouTube, visit youtube.com/vonage.
About Fisher & Paykel
Fisher & Paykel, New Zealand’s award-winning appliance
brand, has been selling products to change the way people live
since 1934. Over time the company has grown into a global
organization, now operating in 30 countries with over 4,000
employees and manufacturing in Italy, Thailand and Mexico.
Fisher & Paykel’s design heritage is founded on a pioneering
spirit and a culture of curiosity that has challenged conventional
appliance design to consistently deliver products tailored to human
needs. The company is committed to ongoing research and development
with a culture of open innovation, which allows people to work
collaboratively to find insights and ideas that connect with
customers and respect the planet.
Fisher & Paykel believes everybody deserves good design,
because good design is all about making life better. It has built
its success on understanding its consumers and designing innovative
products such as the award-winning DishDrawer™ Dishwasher – the
world’s first dishwasher in a drawer and the class-leading
CoolDrawer™ multi-temperature drawer.
A part of the wider Haier Group since 2012, Fisher & Paykel
has strengthened its presence as a premium home appliance brand.
Fisher & Paykel’s New Zealand Design Centre, based at two
locations in Auckland and Dunedin, has been recognized as one of
the wider Haier Group's five global research and development
centers of excellence.
www.fisherpaykel.com
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Vonage Media Contact Elise Leonard +1 732-837-3801
elise.leonard@vonage.com
Vonage Investor Contact Hunter Blankenbaker +1
732-444-4926 hunter.blankenbaker@vonage.com
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