- Vonage’s Video API powers real-time live-streamed events for
more than 600 Feros Care clients
- 28 million telehealth services provided to 10 million patients
in Australia between March and August 2020
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, has
enabled aged care and disability support provider Feros Care to
provide video telehealth solutions to its clients powered by
Vonage.
The Vonage Video API, embedded within Feros Care’s Virtual
Social Centre, enables the non-profit organisation to conduct
real-time live-streamed events for more than 600 of its members
across Australia. Running seven days a week, these events cover a
wide range of activities beyond healthcare, from exercise classes
and talks on healthy living, to games, entertainment and virtual
social gatherings and can be experienced on any device.
“Many of our clients either live in remote areas or are not able
to interact socially with others for various reasons. The Virtual
Social Centre is an inclusive platform that allows our clients to
socialise, learn new skills or just catch up with others,” said Ian
Bonner, Senior IT Project Manager at Feros Care. “The Vonage Video
API has enabled us to provide a secure and scalable platform that
delivers reliable audio/video quality for our clients. The
technology enabled easy integration within our platform and
supports a wide range of mobile operating systems and browsers.
With Vonage, we are looking to scale our activities to 2,000
sessions per month.”
The COVID-19 pandemic has accelerated the use of telehealth in
Australia. According to the Department of Health, healthcare
providers delivered 28 million COVID-19 telehealth services to over
10 million patients between March and the end of August – over 118
times as many consultations as were delivered in the whole of 2018
to 20191.
Telehealth is increasingly becoming a critical tool,
particularly in aged care, a vital industry with Australia’s
rapidly ageing population. In 2017, approximately 3.8 million
people - 15 per cent of the country’s population - were aged 65 and
over.2 By 2031, 19 per cent of Australia's population is expected
to be over 65. According to researchers, Australia is unprepared to
meet the demand of its ageing population, particularly in regard to
healthcare and community services.3 Therefore, telehealth services
- offering elderly and less-mobile patients a high standard of care
at home - will continue to rise as the population ages. In
addition, loneliness is a significant issue in the older generation
which increases the risk of premature death by 26 per cent4.
“Telehealth has also become an important channel for our
clients, particularly for seniors who are especially vulnerable to
health risks like COVID-19 and who may be reluctant to venture
out,” adds Ian. “This valuable resource means our clients can
continue to have access to healthcare providers and we can break
down their loneliness through fun activities, new skills and by
staying connected with like-minded individuals from the comfort of
their homes.”
"It's vital for healthcare and social service providers to be
able to deliver a continuous, effective service during the
pandemic, and adopting telehealth services means that those forced
to self-isolate can get help from practitioners and caregivers,
without the need to travel - an important step to protecting
vulnerable communities and healthcare professionals,” comments
Sunny Rao, Vonage Senior Vice President and General Manager for the
Asia Pacific region.
“As a leader in video solutions, Vonage powers telehealth
solutions for many healthcare providers and social service
organisations worldwide, like Feros Care.”
The Vonage Communications Platform allows for the integration of
fully programmable APIs into existing products, workflows and
systems and from which the Company’s unified communications and
contact center solutions are built. With more than one million
registered developers, the Vonage Platform provides businesses
throughout the Asia-Pacific market and worldwide with the power and
flexibility to integrate multiple communications channels − video,
voice, chat, messaging, email and verification − into their
applications, products, and workflows to create new paradigms in
their industries. Through its partners, Vonage’s platform is at the
centre of many notable transformational projects in the region, and
a de facto for startups.
To find out more about Vonage, visit www.vonage.com.
###
About Vonage
Vonage (Nasdaq: VG), a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging and Verification into
existing products, workflows and systems. Vonage's fully
programmable unified communications and contact center applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
anywhere, providing enormous flexibility and ensuring business
continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit twitter.com/vonage.
To become a fan on Facebook, go to facebook.com/vonage. To
subscribe on YouTube, visit youtube.com/vonage.
About Feros Care
We’re Feros Care. And what we care most about is helping people
live bolder lives. Healthier. Better connected. More active. More
fulfilling. We call it growing bold and we’ve been doing it for
over 30 years.
Whether you need home care, respite care, some clever technology
to make life easier, help accessing community services and
activities, someone to coordinate your local NDIS services or one
of our growing number of allied wellness solutions, we can be there
for you.
And because we’re a not-for-profit community organisation, you
know we’re there for only you, with services awarded in Australia
and internationally. What’s more, we know variety is the spice of
life. So everyone is welcome and everyone matters at Feros
Care.
www.feroscare.com.au
1https://ia.acs.org.au/article/2020/covid-19-s-telehealth-surge-exposes-healthcare-tech-gap.html
2https://www.aihw.gov.au/reports/older-people/older-australia-at-a-glance/contents/summary
3https://www.abc.net.au/news/2019-12-11/how-do-we-make-lives-better-for-australias-ageing-population/11758614
4https://pubmed.ncbi.nlm.nih.gov/25910392/
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Vonage PR Contact Nicola Brookes +44 (0)125 659 7454
nicola.brookes@vonage.com Vonage Investor Contact Hunter
Blankenbaker +1 732-444-4926 hunter.blankenbaker@vonage.com
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