The Dispute Service Selects the Vonage Contact Center to Strengthen Landlord-Tenant Relationships
September 16 2020 - 3:00AM
Business Wire
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, today
announced that The Dispute Service Limited has selected the Vonage
Contact Center to better serve its customer-base.
Established in 2003, The Dispute Service operates Tenancy
Deposit Scheme (TDS), the longest-serving UK government-approved
tenancy deposit protection scheme, and offers landlords, agents and
tenants Insured and Custodial tenancy deposit protection, which is
legally required in the UK. The Dispute Service chose Vonage’s
contact centre solution to integrate all communications channels
without expensive, disruptive hardware changes, helping The Dispute
Service deliver on its promise to resolve tenancy disputes quickly,
fairly and for free.
With the Vonage Contact Center, The Dispute Service will take
advantage of dynamic call routing, self-service capabilities and
post call surveys to ensure a consistent, superior customer
experience. As a cloud solution, the Vonage Contact Center offers a
real-time window into the entire contact centre operation,
including reporting that enables The Dispute Service to understand
opportunities for service improvements. The Vonage Contact Center
is Payment Card Industry (PCI) compliant, ensuring all payments are
securely and easily handled over the phone and comply with PCI DSS
standards.
"We are delighted to bring the Vonage Contact Center to The
Dispute Service,” said Alex Hillier, Interim Director of Technology
at The Dispute Service. “Vonage has provided us with a single,
flexible and scalable cloud communications solution, which will
help us accelerate our business transformation and deliver a
consistent and personalised customer experience at every
touchpoint.”
Rodolpho Cardenuto, President, Applications Group for Vonage,
added, “Vonage is pleased that The Dispute Service chose us as its
cloud communications partner. In an increasingly virtual world, it
is essential for businesses to stay connected to employees and
customers from anywhere – through whichever channel they choose.
The demand for organisations to deliver exceptional customer
experiences has never been greater, and that is the value that
Vonage brings.”
To find out more about Vonage Contact Center, visit
Vonage.com/contact-centers.
###
About Vonage
Vonage, (Nasdaq: VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging and Verification into
existing products, workflows and systems. Vonage's fully
programmable unified communications and contact centre applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
anywhere, providing enormous flexibility and ensuring business
continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
About The Dispute Service Ltd
● The Dispute Service Ltd was established in 2003 to operate
tenancy deposit schemes across the UK and to provide dispute
resolution services.
● The Dispute Service Ltd is the only not for profit company
limited by guarantee. This means that they do not have shares and
shareholders.
● In 2007 legislation came into force in England and Wales which
required all new tenancy deposits taken on Assured Shorthold
Tenancies (AST) to be protected in a Government authorised scheme.
The Dispute Service was approved by the government to run the
Tenancy Deposit Scheme (TDS) (which is our trading name in England
and Wales).
● Tenancy Deposit Scheme (TDS) offers both Insurance-backed and
Custodial tenancy deposit protection.
● In 2011 similar legislation was introduced in Scotland and The
Dispute Service established SafeDeposits Scotland Ltd as a
subsidiary of The Dispute Service to operate a scheme in
Scotland.
● In 2013 The Dispute Service formed TDS Northern Ireland to
operate a scheme there as a wholly owned subsidiary of The Dispute
Service.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200916005019/en/
Vonage PR Contact Nicola Brookes +44 (0)125 659 7454
nicola.brookes@vonage.com Vonage Investor Contact Hunter
Blankenbaker +1 732-444-4926 hunter.blankenbaker@vonage.com
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