The COVID-19 pandemic has had, and could continue to have, a
negative impact on our business, financial condition,
profitability, cash flows and supply chain, although the full
extent is still uncertain. As the pandemic continues to evolve and
new variants continue to emerge, the extent of the impact on our
business, financial condition, profitability, cash flows and supply
chain will depend on future developments, including, but not
limited to, the potential temporary reclosing of certain of our
stores, the potential temporary restrictions on certain of our
stores operating hours and/or in store capacity, the duration of
potential future quarantines, shelter-in-place and other travel
restrictions within U.S. and other affected countries, the
continued duration of the pandemic, government actions to contain
the virus and/or treat its impact, the duration, timing and
severity of the impact on consumer spending, and how quickly and to
what extent normal economic and operating conditions can resume,
all of which are still uncertain and cannot be predicted.
Epidemics,
pandemics like COVID-19, natural disasters, or other catastrophes
or crises that have and could continue to have a material adverse
effect on our business, financial condition, profitability, and
cash flows.
Epidemics, pandemics, or other
public health crises, natural disasters, such as hurricanes,
tornados, wildfires, earthquakes, and mudslides, as well as acts of
violence or terrorism, have resulted in the temporary closure of
our stores and, in the future, could also result in physical damage
to our properties, the temporary reclosing of our stores, the
temporary closing of our distribution centers and fast fulfillment
centers, the temporary lack of an adequate work force, the
temporary or long-term disruption in the supply of products (or a
substantial increase in the cost of those products) from domestic
or foreign suppliers, the temporary disruption in the delivery of
goods both to and from our distribution centers and fast
fulfillment centers (or a substantial increase in the cost of those
deliveries), the temporary reduction in the availability of
products in our stores and/or the temporary reduction in visits to
stores by customers. Accordingly, if one or more epidemics,
pandemics, natural disasters, and/or acts of violence or terrorism
were to occur (as it is with the continuing COVID-19 pandemic), it
has and could continue to have a material adverse effect on our
business, financial condition, profitability, and cash flows or may
require us to incur increased costs.
We may be unable
to compete effectively in our highly competitive
markets.
The markets for beauty products and salon services are highly
competitive with few barriers to entry. We compete against a
diverse group of retailers, both small and large, including
regional and national department stores, specialty retailers, drug
stores, mass merchandisers, high-end and discount salon chains,
locally owned beauty retailers and salons, online capabilities of
national retailers, pure-play e-commerce companies, catalog
retailers, and direct response television, including television
home shopping retailers and infomercials. We believe the principal
bases upon which we compete are the breadth of merchandise, our
value proposition, the quality of our guests’ shopping experience,
and the convenience of our stores as one-stop destinations for
beauty products and salon services. Many of our competitors are,
and many of our potential competitors may be, larger and have
greater financial, marketing, and other resources and therefore,
may be able to adapt to changes in customer requirements more
quickly, devote greater resources to the marketing and sale of
their products, generate greater national brand recognition, or
adopt more aggressive pricing policies than we can. As a result, we
may lose market share, which could have a material adverse effect
on our business, financial condition, profitability, and cash
flows.
A reduction in
traffic to, or the closing of, the other destination retailers in
the shopping areas where our stores are located could significantly
reduce our sales and leave us with excess inventory, which could
have a material adverse effect on our business, financial
condition, profitability, and cash flows.
As a result of our real estate strategy, most of our stores are
located in off-mall shopping areas known as power centers. Power
centers typically contain three to five big-box anchor stores along
with a variety of smaller specialty tenants. As a consequence of
most of our stores being located in such shopping areas, our sales
are derived, in part, from the volume of traffic generated by the
other destination retailers and the anchor stores in power centers
where our stores are located. Customer traffic to these shopping
areas may be adversely affected by the closing of such destination
retailers or anchor stores, or by a reduction in traffic to such
stores resulting from a regional or global economic downturn, an
outbreak of flu or other viruses (such as COVID-19), a general
downturn in the local area where our store is located, or a decline
in the desirability of the shopping environment of a particular
power center. Such a reduction in customer traffic would reduce our
sales and leave us with excess inventory, which could have a
material adverse effect on our business, financial condition,
profitability, and cash flows. We may respond by increasing
markdowns, initiating marketing