DENVER, Sept. 17, 2021 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), one of the largest global CX (customer
experience) technology and services innovators for end-to-end
digital CX solutions, today resolved the cyber attack on its
technology systems.
TTEC became aware of the cyber incident on Sunday, September 12 and immediately started
remediation and recovery efforts. The company isolated the systems
involved and took other remedial measures to contain the
incident. The company also launched a comprehensive
investigation into the cyber incident and is using the findings of
the investigation to harden its cyber security defenses.
Despite early disruptions to its business, TTEC is now
operational around the world.
"TTEC moved quickly and decisively to identify, contain, and
resolve the cyberattack," said Ken
Tuchman, TTEC chairman and CEO. "In just five days our team
moved aggressively to rebuild and further solidify our processes
and infrastructure. TTEC continues to prioritize our client and
people-facing processes and systems."
"I am humbled by the effort and resilience that the TTEC family
showed during the past few days, and their continued hard work to
support our clients. Our expertise in business continuity and
incident response allowed us to continue to serve our clients,
despite the many complications presented in this incident," said
Tuchman.
The company has worked through the initial recovery measures,
hardened its cyber security, is in the process of completing its
investigation, and assessing the business impact of the
incident.
FORWARD-LOOKING STATEMENTS
This press release contains forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995, including, without limitation, statements relating to the
extent of the ransomware incident and the resulting business
impact, the outcome of the company's investigation of the incident,
and the company's potential responses to the incident. These
statements are based on the current beliefs and expectations of
TTEC Holdings, Inc.'s management and are subject to
significant risks and uncertainties. We caution you not to rely
unduly on any forward-looking statements. Actual results may differ
materially from those expressed in the forward-looking statements,
and you should review and consider carefully the risks,
uncertainties and other factors that affect our business and may
cause such differences as outlined in Item 1A. Risk Factors in our
Annual Report on Form 10-K for the year ended December 31,
2020 and any subsequent filings with the U.S. Securities
and Exchange Commission (the "SEC") and is available on TTEC's
website www.ttec.com, and on the SEC's public
website at www.sec.gov. Specifically, important factors that
could cause our actual results to differ materially from those
indicated in the forward looking statements include, among others,
risks related to our business operations and strategy, including
our strategy execution in a competitive market; our ability to
innovate and introduce technologies that are sufficiently
disruptive to allow us to maintain and grow our market share; our
dependance on 3rd parties for our cloud solutions;
the impact of COVID-19 on our business and our clients' business;
risks inherent in our rapid transition to a work from home
environment; our ability to attract and retain qualified and
skilled personnel at a price point that we can afford and our
clients are willing to pay; our M&A activity, including our
ability to identify, acquire and properly integrate acquired
businesses in accordance with our strategy; the risks related to
our technology, including cybersecurity and cyber-attacks, the
reliability of our information technology infrastructure and our
ability to consistently deliver uninterrupted service to our
clients; the risk related to our international operations; the
risks related to legal impacts on our operations, in particular
rapidly changing laws that regulate our and our clients' business,
such as data privacy and data protection laws and healthcare,
financial and public sector specific regulations, our ability to
comply with these laws timely, and cost of wage and hour litigation
in the United States; and
risks inherent in our equity structure including our controlling
shareholder risk, and Delaware choice of dispute
resolution risks. TTEC Holdings, Inc. does not undertake
to update any forward-looking statements.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX
(customer experience) technology and services innovators for
end-to-end, digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience-as-a-Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step along the
customer journey. Leveraging next-gen digital and cognitive
technology, the Company's Digital business designs, builds, and
operates omnichannel contact center technology, conversational
messaging, CRM, automation (AI / ML and RPA), and analytics
solutions. The Company's Engage business delivers digital customer
engagement, customer acquisition & growth, content moderation,
fraud prevention, and data annotation solutions. Founded in 1982,
the Company's singular obsession with CX excellence has earned it
leading client NPS scores across the globe. The Company's nearly
58,500 employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results. To learn more, visit us at
https://www.ttec.com/.
Contact
Tim Blair
Tim.Blair@ttec.com
+1.303.397.9267
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SOURCE TTEC Holdings, Inc.