DENVER, June 29, 2021 /PRNewswire/ -- TTEC
Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX
(customer experience) technology and services innovators for
end-to-end digital CX solutions, is pleased to announce that on
June 14, the Company was awarded a
Blanket Purchase Agreement (BPA) by the Federal Emergency
Management Agency (FEMA). The award is part of the agency's
disaster preparedness strategy for fully managed, scalable contact
center services and staff during periods of high disaster activity.
TTEC was one of four partners selected to the BPA after
participating in a competitive, two-phase evaluation
process.
"TTEC is honored to be a part of FEMA's proactive,
next-generation strategy for disaster relief. This forward-thinking
approach enables immediate mobilization of fully managed, scalable
contact center technology and operations when a disaster strikes,"
explained Ken Tuchman, TTEC chairman
and CEO. "By creating a vehicle that enables immediate contact
center activation, FEMA will accelerate the speed and quality of
support available to people when they need it most."
The FEMA award acknowledges that TTEC is fully prepared and able
to deliver on all of the necessary qualified personnel, materials,
facilities, and management resources to furnish contact center
services as specified in the statement of requirements. The
maximum ceiling of the award is approximately $228 million for the contract period of
performance. It is based on current appropriations to be
shared by the four BPA awardees on specific future awards to be
made by FEMA. The period of performance of the BPA is a one-year
base contract with four, one-year option years, for a total BPA
length of five years.
"TTEC has a long history successfully serving federal, state,
and local government agencies seeking to develop and implement
citizen-centric strategies. Our ability to remove complexity and
rapidly deliver seamless citizen experience at scale is creating
significant value with the Public Sector," explained Andrew Martin, TTEC Group Vice President, Public
Sector. "Our solutions reduce the risk for the agencies we
support and deliver great experiences for the constituents they
serve. The combination is creating transformational results for the
Public Sector."
Additional Resources:
- Learn more about TTEC's Government & Public Sector
expertise
- Read how TTEC swiftly supported disaster recovery after
Hurricane Harvey
- Get to know why CXaaS is the way forward for
businesses
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX
(customer experience) technology and services innovator for
end-to-end, digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience-as-a-Service)
platform. Serving iconic and disruptive brands and federal, state,
and local government agencies, TTEC's outcome-based solutions span
the entire enterprise, touch every virtual interaction channel, and
improve each step along the customer journey. Leveraging next-gen
digital and cognitive technology, the Company's Digital business
designs, builds, and operates omnichannel contact center
technology, conversational messaging, CRM, automation (AI / ML and
RPA), and analytics solutions. The Company's Engage business
delivers digital customer engagement, customer acquisition &
growth, content moderation, fraud prevention, and data annotation
solutions. Founded in 1982, the Company's singular obsession with
CX excellence has earned it leading client NPS scores across the
globe. The Company's nearly 58,500 employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results. To learn more,
visit us at https://www.ttec.com/.
contact
Marji Chimes
Marji.chimes@ttec.com
+1.203.722.1602
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SOURCE TTEC Holdings, Inc.