DENVER, May 25, 2021 /PRNewswire/ -- TTEC
Holdings, Inc. (NASDAQ: TTEC), a leading global customer
experience (CX) technology and services innovator for end-to-end
digital CX solutions, announced today that VoiceFoundry, a TTEC
Digital Company, will enter the Canadian market in collaboration
with Amazon Web Services (AWS) and its cloud contact center service
Amazon Connect.
This collaboration combines cloud technology and human expertise
to deliver positive customer experiences for companies across
Canada. A recent report from CDW
and IDC Canada found that 52% of Canadian organizations "have
already or plan to invest in cloud-based infrastructure and
applications to ensure the reliable delivery of services."
Amazon Connect provides omnichannel cloud contact center
technology which is designed to allow clients to enable personal,
dynamic, and natural business interactions with flexibility, at
reduced costs and increased speed compared to on-premises
technology.
VoiceFoundry is an industry leader in deploying Amazon Connect
and other AWS services that focus on creating intelligent
interactions across all engagement channels. VoiceFoundry is
uniquely focused on helping large enterprise clients improve
customer engagement while maximizing the benefits of AWS at
scale.
"VoiceFoundry has been helping AWS customers move and
operationalize their contact centers in the cloud since Amazon
Connect launched in 2017," said Eric
Gales, Country Manager for AWS Canada. "We recently launched
Amazon Connect in the AWS Canada (Central) Region, and we know the
demand for more implementation is accelerating especially for
organizations with data residency requirements."
Among the first utilizing this service in Canada is CI Financial, known for its
industry-leading products and services in investment management and
wealth management.
"It's a priority for us to have platforms that support our teams
with innovative features, enabling us to continually enhance our
offerings to advisors and investors while also achieving
efficiencies," said Jan Sampson, SVP
Client Experience, CI Financial. "We have been impressed with the
agility and richness of data we are now afforded. More broadly,
VoiceFoundry has been a key ally in ensuring that CI Financial
remains a leader and an innovator."
Canadian corporations are prioritizing digital expansion to
improve customer experiences and efficiencies and this work
fuels opportunity within the AWS Marketplace.
"Canada has tens of thousands
of customers who already use AWS, so the ability to offer Amazon
Connect locally will give companies immediate access to this highly
sought-after capability to radically transform their customer
experience and contact centers throughout the region," said
John Marino, Head of
VoiceFoundry.
Additional Resources:
- Get to know how TTEC Digital can transform customer
experiences.
- Learn more about VoiceFoundry.
- Discover Amazon Connect for cloud contact center
solutions
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer
experience (CX) technology and services innovator for end-to-end,
digital CX solutions. The Company delivers leading CX technology
and operational CX orchestration at scale through its proprietary
cloud-based CXaaS (Customer Experience-as-a-Service) platform.
Serving iconic and disruptive brands, TTEC's outcome-based
solutions span the entire enterprise, touch every virtual
interaction channel, and improve each step along the customer
journey. Leveraging next-gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition & growth, content moderation, fraud
prevention, and data annotation solutions. Founded in 1982, the
Company's singular obsession with CX excellence has earned it
leading client NPS scores across the globe. The Company's nearly
58,500 employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results. To learn more, visit us at
https://www.ttec.com/.
contact
Elizabeth
Glagowski
Elizabeth.glagowski@ttec.com
203-357-5179
View original content to download
multimedia:http://www.prnewswire.com/news-releases/ttecs-voicefoundry-uses-amazon-connect-to-enhance-customer-experience-excellence-in-canada-301298018.html
SOURCE TTEC Holdings, Inc.