DENVER, May 13, 2021 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), one of the largest global digital customer
experience (CX) technology and services innovators for end-to-end,
digital CX solutions, announced its plans to create 450 customer
service jobs in the next six months in the Kansas City region.
All positions will initially be work-from-home, with plans to
move to a new office location in Overland
Park in the near future.
"TTEC Holdings will bring 450 new, high-paying jobs to
Overland Park and will enhance our
ability to attract new, cutting-edge businesses and talent to our
state," Governor Laura Kelly said.
"We'll continue making strategic investments in our foundation and
business recruitment tools to ensure Kansas becomes the tech-hub of the Midwest. I
look forward to TTEC's partnership as our economy continues to
recover from COVID-19."
The company is hiring immediately with plans for continued
growth throughout 2021. Interested candidates will be provided with
training to become licensed property & casualty insurance
agents. TTEC will provide its innovative AI-enabled learning and
performance program to rapidly train candidates. New employees can
expect a starting wage of $18 per
hour, paid training during the licensing process, and a bump to
$19 per hour once licensed.
"Our people are our most valuable assets and are a primary
driver of the phenomenal results we experienced over the past
year," said Trevor Forrester, vice
president of global operations at TTEC. "What makes Kansas City such an attractive location for
TTEC is the thriving technology scene, its cultural diversity, and
its focus on education. We are thrilled to be opening a new
location in Overland Park and are
committed to making these jobs as accessible as possible to a
diverse talent pool who will undoubtedly add to TTEC's exceptional
employee culture."
With the COVID-19 pandemic still in place, TTEC prioritizes the
health and safety of its workforce. The company leverages its
award-winning Humanify® @home platform for employees to train
at-home and work remotely until it is safe to return to in-person
operations.
"TTEC's use of AI-based technology to offer on-site and remote
work options for its employees is a tremendous benefit to the
Kansas City region's workforce,"
said Jill McCarthy, senior vice
president of corporate attraction at the Kansas City Area
Development Council. "We look forward to seeing TTEC's long-term
growth and success in our region."
TTEC, which Forbes named "One of America's Best Large
Employers of 2021," also ranks No. 24 on its Best Employers for
Veterans list. The company has pledged to hire 1,000 veterans
annually across the country, and encourages veterans and military
families to apply for open positions with a strong career path.
"This is a major victory for TTEC and for Overland Park," Lieutenant Governor and
Commerce Secretary David Toland
said. "TTEC's commitment to training will improve conditions for
clients, employees and the community. In addition to hundreds of
new, high-quality jobs, TTEC will contribute to the growing
sophistication and technological innovation synonymous with
Overland Park and the rest of the
Kansas City region. Companies like
this are a perfect fit with our state's new Framework for Growth,
and they make our state a global destination for creative
businesses."
"We're thrilled to welcome TTEC to Overland Park. The addition of 450 jobs to our
community reinforces Overland Park
as a hub for companies seeking technology innovation, a dynamic and
diverse culture and highly skilled workforce," said Overland Park Mayor Carl Gerlach.
Click here for more information on the open positions available
to candidates who live within 60 miles of Overland Park, Kansas.
Additional resources:
- Learn more about TTEC's award-winning Humanify® @home
platform
- Read about how TTEC honors veterans
- See Forbes' recognition of TTEC in five categories
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX
(customer experience) technology and services innovators for
end-to-end, digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience-as-a-Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step along the
customer journey. Leveraging next-gen digital and cognitive
technology, the Company's Digital business designs, builds, and
operates omnichannel contact center technology, conversational
messaging, CRM, automation (AI / ML and RPA), and analytics
solutions. The Company's Engage business delivers digital customer
engagement, customer acquisition & growth, content moderation,
fraud prevention, and data annotation solutions. Founded in 1982,
the Company's singular obsession with CX excellence has earned it
leading client NPS scores across the globe. The Company's nearly
60,000 employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results. To learn more, visit us at
https://www.ttec.com/.
About the Kansas Department of Commerce
As the state's
lead economic development agency, the Kansas Department of Commerce
strives to empower individuals, businesses and communities to
achieve prosperity in Kansas.
Commerce accomplishes its mission by developing relationships with
corporations, site location consultants and stakeholders in
Kansas, the nation and world. Our
strong partnerships allow us to help create an environment for
existing Kansas businesses to grow
and foster an innovative, competitive landscape for new
businesses.
About the Kansas City Region:
Home to 2.5 million
people, Kansas City is a vibrant
metro in the heart of the U.S., known as "KC Heartland." KC is a
center for leading industries including technology, eCommerce,
animal health and entrepreneurship, and is home to a renowned arts
community. Visit KC.org and follow @KCHeartland for more
details.
contact
Elizabeth Glagowski
Elizabeth.glagowski@ttec.com
203-357-5179
View original content to download
multimedia:http://www.prnewswire.com/news-releases/ttec-announces-plans-to-hire-450-contact-center-agents-in-the-kansas-city-region-301291251.html
SOURCE TTEC Holdings, Inc.