What’s the news: For the fourth year in a row, T-Mobile
topped the prestigious J.D. Power U.S. Business Wireless
Satisfaction Study for businesses of all sizes — large enterprises,
small/medium and very small businesses.
Why it matters: All business customers deserve to be as
happy as T-Mobile’s business customers.
Who it’s for: Businesses of all sizes — from the 5-worker
farm in rural America to the 100,000-employee multinational with
people all over the country.
Not one, not two, not three, but FOUR years running. T-Mobile
(NASDAQ: TMUS) today announced for four years in a row, businesses
of all sizes have ranked the Un-carrier #1 in wireless satisfaction
in the annual J.D. Power U.S. Business Wireless Satisfaction Study.
T-Mobile also achieved the highest score across large enterprise
and small/medium size businesses in ALL six study factors:
performance and reliability, customer service, sales
representatives and account executives, offerings and promotions,
cost of service and billing.
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the full release here:
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T-Mobile Business Customers Happiest in
Wireless Four Years Running (Graphic: Business Wire)
“We are in a position to help millions of businesses who no
longer have to compromise between network, service or value. When
you offer customers the best of all three, the result is happy
customers — the happiest customers,” said Mike Katz, Executive
Vice President of T-Mobile for Business. “We’re proud of our
network. And proud that our large enterprise and small/medium
business customers rated us #1 in performance and reliability. And
we won’t stop there. T-Mobile is expanding the already largest 5G
network in America to cover more businesses in more places than
anyone else, plus adding more 2.5GHz mid-band 5G to deliver
super-fast download speeds that average 7.5x faster than LTE
today.”
All the Goodness for All the Businesses
T-Mobile for Business has come a long way since 2015 when
T-Mobile launched Un-carrier 9.0, Un-carrier for Business. Business
customers are fans of unlimited international 2G data, generous
hotspot data, clear and predictable pricing, in-flight internet on
Gogo equipped domestic flights, and dedicated customer care
featuring T-Mobile's Team of Experts®. Plus, the Un-carrier
reimagined business plans to help businesses save more time and
money. The new Magenta for Business and Magenta Plus for Business
plans now include the option to get Microsoft 365 on Us, making
T-Mobile the first service provider to put productivity tools in
the hands of businesses for no extra charge.
And when it comes to something as critical as wireless, no
business should have to buy before they test drive — with T-Mobile,
they don’t have to. The No-Risk Network Trial allows any business
to try the Un-carrier’s bigger and better than ever before
nationwide network for free for up to 30 days, before they
switch.
More Towers, More Spectrum, More Goodness
T-Mobile has the first and largest nationwide 5G network,
covering over 250 million people across 1.3 million square miles.
The Un-carrier is building on that nationwide 5G foundation with
even more speed and capacity with mid-band 5G spectrum. In places
where mid-band 5G is deployed, average download speeds are already
around 300 Mbps with peak speeds approaching 1 Gbps, on capable
smartphones.
T-Mobile’s 2.5 GHz 5G delivers blazing fast speeds and expansive
coverage with signals that can go through walls, windows and trees,
covering tens of thousands of times the area that one mmWave site
can cover. On other carriers, fast 5G speeds come at the expense of
coverage and are only available in small pockets of a few dozen
cites. With mid-band 5G, T-Mobile customers with a 5G capable
device can already experience 5G’s benefits — both coverage and
speed at the same time — in so many more places across the
country.
The T-Mobile Business Advantage
At the Un-carrier, businesses don’t have to make trade-offs. The
T-Mobile Business Advantage offers customers America‘s largest 5G
network, dedicated account support and insanely great value, with
no extra charge for 5G access. T-Mobile’s 5G network is better for
business now and into the future as more capacity comes online.
Businesses also enjoy a reinvented customer experience with
T-Mobile's Team of Experts approach providing top-notch customer
care from a team who knows their business. And, the Un-carrier's
flexible, predictable pricing lets businesses spend less and
innovate more, offering business customers what they need to ensure
their business is mobile.
J.D. Power conducts an annual independent online survey to
measure business customer satisfaction with the top four national
wireless providers in three types of businesses: large enterprise
(500 or more employees), small/medium (20-499 employees) and very
small business (1-19 employees). The J.D. Power 2020 U.S. Business
Wireless Satisfaction Study measures satisfaction with providers of
telecommunication voice and data services based on responses from
hundreds of wireless customers surveyed between July and August
2020.
For more information about T-Mobile’s J.D. Power rankings, visit
www.jdpower.com. To learn more about the benefits of switching your
business to the Un-carrier, visit
www.t-mobile.com/business/business-advantage.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay
up to date with the latest company news.
T-Mobile received the highest score among very small,
small/medium, and large enterprise business wireless providers in
the J.D. Power 2017-2020 U.S. Business Wireless Satisfaction
Studies of customers’ satisfaction with their current wireless
provider. Visit jdpower.com/awards
5G coverage not available in some areas. While 5G access
won't require a certain plan or feature, some uses/services might.
See Coverage details, Terms and Conditions, and Open Internet
information for network management details (like video
optimization) at T-Mobile.com. Microsoft 365 on Us:
Qual'g plan req'd; contact us to activate. 1 license per line, max
2/acct. 3rd party terms apply. Not combinable with some
features.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
http://www.t-mobile.com.
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Media Contacts T-Mobile US, Inc. Media Relations
MediaRelations@t-mobile.com
Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com http://investor.t-mobile.com
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