SurveyMonkey (Nasdaq: SVMK), a leader in agile software
solutions for customer experience, market research, and survey
feedback, today reported fourth quarter and full year financial
results for the period ended December 31, 2020.
“The SurveyMonkey team remained focused in a
challenging 2020, delivering 22% year-over-year revenue growth,
over $45 million in free cash flow, and agile, new products and
solutions that help customers listen, learn, and take action for
their stakeholders,” said Zander Lurie, chief executive officer of
SurveyMonkey. “Our Q4 book of business remained strong with more
than 500 new enterprise customers like Avon, Carrefour, Evernote,
Headspace, Mulberry, and Norwegian Cruise Lines, and we are
confident we can move further up-market in 2021 through continued
product innovation that helps even more enterprises turn feedback
into action.”
Q4 2020 Key Results
- Total revenue was $101.0 million,
an increase of 20% year-over-year.
- Enterprise sales revenue was $29.8
million, an increase of 39% year-over year. Enterprise sales
revenue accounted for approximately 29% of total revenue, up from
approximately 25% in Q4 2019. We ended the quarter with
approximately 8,200 enterprise sales customers, up 24% from
approximately 6,600 in Q4 2019.
- Self-serve revenue was $71.2
million, an increase of 13% year-over-year.
- Deferred revenue was $170.6
million, an increase of 21% year-over-year. Remaining performance
obligations (RPO) were $187.9 million, an increase of 17%
year-over-year.
- Paying users totaled approximately
820,300, an increase of approximately 99,400, or 14% from
approximately 720,900 in Q4 2019, and an increase of approximately
17,100 paying users from Q3 2020. Approximately 88% of our paying
users were on annual plans, up from 84% a year ago.
- Average revenue per user was $494,
up approximately 6% from $467 in Q4 2019.
- GAAP operating margin was negative
16.0% and non-GAAP operating margin was 7.2%.
- GAAP net loss was $18.3 million and
GAAP diluted net loss per share was $0.13. Non-GAAP net income was
$5.1 million and non-GAAP diluted net income per share was
$0.03.
- Net cash
provided by operating activities was $11.6 million and free cash
flow was $9.5 million for 11.5% and 9.4% margin, respectively.
Full Year 2020 Key Results
- Total revenue was $375.6 million,
an increase of 22% year-over-year.
- Enterprise sales revenue was $107.9
million, an increase of 65% year-over year.
- Self-serve revenue was $267.7
million, an increase of 11% year-over-year.
- GAAP operating margin was negative
21.7% and non-GAAP operating margin was 2.7%.
- GAAP net loss was $91.6 million and
GAAP diluted net loss per share was $0.65. Non-GAAP net loss was
$0.7 million and non-GAAP diluted net loss per share was
$0.01.
- Net cash provided by operating
activities was $55.6 million and free cash flow was $45.6 million
for 14.8% and 12.1% margin, respectively.
- Cash and cash
equivalents totaled $224.4 million and total debt was $213.6
million for net cash of $10.8 million as of December 31, 2020.
Full Year 2020 Business
Milestones
Launched new products and solutions
- Launched the GetFeedback platform, SurveyMonkey’s powerful and
agile customer experience (CX) solution that helps organizations
set up their CX program within days to quickly understand and act
on customer insights.
- Launched the expert solutions suite of market research tools
that simplifies product and marketing concept and creative testing
with built-in methodology and AI-Powered Insights.
- Launched new survey templates and resources to assist with
pandemic-related distance learning, remote work and return to work
issues.
Helped customers navigate through challenges of the
pandemic
- The Rhode Island Department of Health (RIDOH) deployed
SurveyMonkey’s Enterprise Solution and Salesforce integration in
approximately 11 days to assist in monitoring COVID-19’s
impact.
- Global supermarket giant Carrefour Group is using GetFeedback’s
multi-channel agile CX solution to effectively leverage customer
feedback and improve the online shopping experience for its
customers.
- SurveyMonkey’s return to work solutions have been instrumental
in helping Carlex Glass ensure the health of its employees and keep
work sites productive and safe, and resulted in approximately
$9,000 in savings per day in overtime.
New partnerships and integrations with leading systems
of record
- New integrations with Microsoft Teams, Zoom Video
Communications, Salesforce Commerce Cloud, and ServiceNow help
organizations prepare for the future of work by advancing digital
transformation and improving the feedback experience of
stakeholders.
- Launched the SurveyMonkey Technology Ecosystem Program (STEP),
an expanded partner platform that will allow companies to build,
launch, and scale their SurveyMonkey integrations with developer
resources and go-to-market opportunities.
Expanded executive team
- Announced the hiring of Ken Ewell as the company’s first Chief
Customer Officer, Antoine Andrews as its first Chief Diversity and
Social Impact Officer, Graham Douglas as our new EMEA sales
executive to grow the CX business in the region, and Karen Budell
as new Vice President of Brand Marketing. The company also promoted
Sasa Ferrari to Vice President of Talent Acquisition, and Janelle
Lopez to Vice President on the People Team.
Made progress on the company’s diversity, equity and
inclusion and social impact initiatives
- Announced its vendor diversity initiative, launched resources
for advancing racial equity, and became a Charter Member of The
Board Challenge, a new initiative to help improve the
representation of Black directors in corporate U.S.
boardrooms.
- Surpassed the milestone of $15 million raised for non-profit
organizations through the Contribute platform, and released its
Inaugural Social Impact Report.
Achieved industry recognition
- Ranked #2 by G2 in its 2020 report of 100 best global software
companies, and several employer awards: Best Companies for Women to
Advance by Parity.org, National Capital Region’s Top Employer
(Canada), Fortune’s Best Workplaces in the Bay Area, and Glassdoor
Best Places to Work: Employee Choice Award.
SurveyMonkey posted a shareholder letter with
its fourth quarter and full year 2020 financial results and
management commentary on its investor relations website at
investor.surveymonkey.com.
Financial Outlook
For the first quarter and full year of 2021,
SurveyMonkey currently expects the following:
|
Q1 2021 |
FY 2021 |
Revenue |
$99.5 million - $101.5 million |
$436 million - $443 million |
Non-GAAP operating margin |
(2.0%) to 0.0% |
2% to 4% |
Free cash flow |
NA |
$43 million - $48 million |
For the first quarter of 2021, the company
expects basic and diluted weighted average shares outstanding to be
approximately 144 million. For the full year 2021, the company
expects basic weighted average shares to be approximately 148
million and dilutive weighted average shares to be approximately
155 million. For a detailed explanation of the company’s non-GAAP
measures, please refer to the appendix section of this press
release.
Conference Call Information
SurveyMonkey senior management will host a
conference call today to discuss the company’s Q4 and full year
2020 financial results. This call is scheduled to begin at 2:00 pm
PT / 4:00 pm ET and can be accessed by dialing (833) 900-1542 or
(236) 712-2281 (ID: 4386735). An archived webcast of the conference
call will be accessible on SurveyMonkey’s Investor Relations page,
investor.surveymonkey.com. A telephonic replay of the conference
call will be available until Thursday, February 18, 2021, and can
be accessed by dialing (800) 585-8367 or (416) 621-4642 and
entering the passcode 4386735#.
About SurveyMonkey
SurveyMonkey is a leader in agile software
solutions for customer experience, market research, and survey
feedback. The company’s platform empowers more than 20 million
active users to analyze and act on feedback from employees,
customers, website and app users, and market research respondents.
SurveyMonkey’s products, enterprise solutions, and integrations
enable more than 345,000 organizations to deliver better customer
experiences, increase employee retention, and unlock growth and
innovation. Ultimately, SurveyMonkey's vision is to raise the bar
for human experiences by amplifying individual voices.
Investor Relations Contact:Gary
J. Fuges, CFAinvestors@surveymonkey.com
Media Contact:Sandra
Gharibpr@surveymonkey.com
Source: SVMK Inc.
SVMK INC. CONDENSED
CONSOLIDATED BALANCE SHEETS (unaudited)
(in thousands) |
|
December 31, 2020 |
|
|
December 31, 2019 |
|
Assets |
|
|
|
|
|
|
|
|
Current assets: |
|
|
|
|
|
|
|
|
Cash and cash equivalents |
|
$ |
224,390 |
|
|
$ |
131,035 |
|
Accounts receivable, net |
|
|
24,177 |
|
|
|
17,795 |
|
Deferred commissions, current |
|
|
5,429 |
|
|
|
3,078 |
|
Prepaid expenses and other current assets |
|
|
10,520 |
|
|
|
9,382 |
|
Total current assets |
|
|
264,516 |
|
|
|
161,290 |
|
Property and equipment, net |
|
|
18,924 |
|
|
|
35,072 |
|
Operating lease right-of-use
assets |
|
|
56,986 |
|
|
|
63,904 |
|
Capitalized internal-use
software, net |
|
|
29,462 |
|
|
|
33,156 |
|
Acquisition intangible assets,
net |
|
|
21,207 |
|
|
|
33,150 |
|
Goodwill |
|
|
468,764 |
|
|
|
462,927 |
|
Deferred commissions,
non-current |
|
|
10,018 |
|
|
|
5,384 |
|
Other assets |
|
|
7,940 |
|
|
|
9,376 |
|
Total assets |
|
$ |
877,817 |
|
|
$ |
804,259 |
|
Liabilities and
stockholders’ equity |
|
|
|
|
|
|
|
|
Current liabilities: |
|
|
|
|
|
|
|
|
Accounts payable |
|
$ |
3,348 |
|
|
$ |
2,677 |
|
Accrued expenses and other current liabilities |
|
|
15,198 |
|
|
|
16,077 |
|
Accrued compensation |
|
|
32,149 |
|
|
|
24,031 |
|
Deferred revenue, current |
|
|
169,872 |
|
|
|
139,990 |
|
Operating lease liabilities, current |
|
|
8,318 |
|
|
|
8,381 |
|
Debt, current |
|
|
1,900 |
|
|
|
1,900 |
|
Total current liabilities |
|
|
230,785 |
|
|
|
193,056 |
|
Deferred revenue,
non-current |
|
|
760 |
|
|
|
1,015 |
|
Deferred tax liabilities |
|
|
5,153 |
|
|
|
4,870 |
|
Debt, non-current |
|
|
211,716 |
|
|
|
213,616 |
|
Operating lease liabilities,
non-current |
|
|
74,487 |
|
|
|
82,668 |
|
Other non-current
liabilities |
|
|
8,560 |
|
|
|
7,050 |
|
Total liabilities |
|
|
531,461 |
|
|
|
502,275 |
|
Commitments and
contingencies |
|
|
|
|
|
|
|
|
Stockholders’ equity: |
|
|
|
|
|
|
|
|
Preferred stock |
|
|
— |
|
|
|
— |
|
Common stock |
|
|
1 |
|
|
|
1 |
|
Additional paid-in capital |
|
|
835,444 |
|
|
|
705,143 |
|
Accumulated other comprehensive income (loss) |
|
|
5,208 |
|
|
|
(444 |
) |
Accumulated deficit |
|
|
(494,297 |
) |
|
|
(402,716 |
) |
Total stockholders’ equity |
|
|
346,356 |
|
|
|
301,984 |
|
Total liabilities and stockholders’ equity |
|
$ |
877,817 |
|
|
$ |
804,259 |
|
|
|
|
|
|
|
|
|
|
SVMK INC. CONDENSED
CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands, except per share amounts) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
Revenue |
|
$ |
100,975 |
|
|
$ |
84,324 |
|
|
$ |
375,610 |
|
|
$ |
307,421 |
|
Cost of revenue (1)(2) |
|
|
21,065 |
|
|
|
20,321 |
|
|
|
83,917 |
|
|
|
76,524 |
|
Gross profit |
|
|
79,910 |
|
|
|
64,003 |
|
|
|
291,693 |
|
|
|
230,897 |
|
Operating expenses: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Research and development (1) |
|
|
29,793 |
|
|
|
24,614 |
|
|
|
112,989 |
|
|
|
90,545 |
|
Sales and marketing (1)(2) |
|
|
43,832 |
|
|
|
36,908 |
|
|
|
172,376 |
|
|
|
123,573 |
|
General and administrative (1) |
|
|
22,457 |
|
|
|
21,994 |
|
|
|
87,909 |
|
|
|
83,288 |
|
Restructuring |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(66 |
) |
Total operating expenses |
|
|
96,082 |
|
|
|
83,516 |
|
|
|
373,274 |
|
|
|
297,340 |
|
Loss from operations |
|
|
(16,172 |
) |
|
|
(19,513 |
) |
|
|
(81,581 |
) |
|
|
(66,443 |
) |
Interest expense |
|
|
2,370 |
|
|
|
3,279 |
|
|
|
10,257 |
|
|
|
14,157 |
|
Other non-operating income,
net |
|
|
(159 |
) |
|
|
(521 |
) |
|
|
(1,436 |
) |
|
|
(3,962 |
) |
Loss before income taxes |
|
|
(18,383 |
) |
|
|
(22,271 |
) |
|
|
(90,402 |
) |
|
|
(76,638 |
) |
Provision for (benefit from)
income taxes |
|
|
(95 |
) |
|
|
(977 |
) |
|
|
1,179 |
|
|
|
(2,779 |
) |
Net loss |
|
$ |
(18,288 |
) |
|
$ |
(21,294 |
) |
|
$ |
(91,581 |
) |
|
$ |
(73,859 |
) |
Net loss per share, basic and
diluted |
|
$ |
(0.13 |
) |
|
$ |
(0.16 |
) |
|
$ |
(0.65 |
) |
|
$ |
(0.56 |
) |
Weighted-average shares used in
computing basic and diluted net loss per share |
|
|
142,827 |
|
|
|
134,969 |
|
|
|
139,887 |
|
|
|
131,568 |
|
(1)Includes stock-based compensation, net of amounts capitalized
as follows:
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
Cost of revenue |
|
$ |
1,221 |
|
|
$ |
853 |
|
|
$ |
4,450 |
|
|
$ |
3,658 |
|
Research and development |
|
|
8,418 |
|
|
|
5,296 |
|
|
|
30,693 |
|
|
|
21,159 |
|
Sales and marketing |
|
|
4,611 |
|
|
|
3,236 |
|
|
|
19,707 |
|
|
|
11,950 |
|
General and administrative |
|
|
6,338 |
|
|
|
5,813 |
|
|
|
24,317 |
|
|
|
23,478 |
|
Stock-based compensation, net of amounts capitalized |
|
$ |
20,588 |
|
|
$ |
15,198 |
|
|
$ |
79,167 |
|
|
$ |
60,245 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
(2)Includes amortization of acquisition intangible assets as
follows:
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
Cost of revenue |
|
$ |
1,682 |
|
|
$ |
1,917 |
|
|
$ |
7,495 |
|
|
$ |
5,365 |
|
Sales and marketing |
|
|
1,124 |
|
|
|
1,363 |
|
|
|
5,107 |
|
|
|
3,630 |
|
Amortization of acquisition intangible assets |
|
$ |
2,806 |
|
|
$ |
3,280 |
|
|
$ |
12,602 |
|
|
$ |
8,995 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
SVMK INC. CONDENSED
CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited)
|
|
Year Ended December 31, |
|
(in thousands) |
|
2020 |
|
|
2019 |
|
Cash flows from operating activities |
|
|
|
|
|
|
|
|
Net loss |
|
$ |
(91,581 |
) |
|
$ |
(73,859 |
) |
Adjustments to reconcile net loss
to net cash provided by operating activities: |
|
|
|
|
|
|
|
|
Depreciation and amortization |
|
|
47,822 |
|
|
|
45,133 |
|
Non-cash leases expense |
|
|
13,092 |
|
|
|
12,537 |
|
Stock-based compensation expense, net of amounts capitalized |
|
|
79,167 |
|
|
|
60,245 |
|
Deferred income taxes |
|
|
814 |
|
|
|
(3,676 |
) |
Bad debt expense |
|
|
1,352 |
|
|
|
432 |
|
Gain on sale of a private company investment |
|
|
(1,001 |
) |
|
|
(1,001 |
) |
Other |
|
|
1,588 |
|
|
|
(157 |
) |
Changes in assets and
liabilities: |
|
|
|
|
|
|
|
|
Accounts receivable |
|
|
(7,643 |
) |
|
|
(7,671 |
) |
Prepaid expenses and other assets |
|
|
(12,106 |
) |
|
|
(5,172 |
) |
Accounts payable and accrued liabilities |
|
|
1,148 |
|
|
|
8,318 |
|
Accrued compensation |
|
|
7,865 |
|
|
|
2,232 |
|
Deferred revenue |
|
|
29,742 |
|
|
|
31,181 |
|
Operating lease liabilities |
|
|
(14,629 |
) |
|
|
(13,890 |
) |
Net cash provided by operating activities |
|
|
55,630 |
|
|
|
54,652 |
|
Cash flows from investing
activities |
|
|
|
|
|
|
|
|
Acquisitions, net of cash
acquired |
|
|
— |
|
|
|
(114,603 |
) |
Purchases of property and
equipment |
|
|
(782 |
) |
|
|
(2,450 |
) |
Capitalized internal-use
software |
|
|
(9,220 |
) |
|
|
(12,034 |
) |
Proceeds from sale of a private
company investment and other |
|
|
1,095 |
|
|
|
1,001 |
|
Net cash used in investing activities |
|
|
(8,907 |
) |
|
|
(128,086 |
) |
Cash flows from financing
activities |
|
|
|
|
|
|
|
|
Proceeds from stock option
exercises |
|
|
42,150 |
|
|
|
47,678 |
|
Proceeds from employee stock
purchase plan |
|
|
6,719 |
|
|
|
5,344 |
|
Repayment of debt |
|
|
(2,200 |
) |
|
|
(2,200 |
) |
Net cash provided by financing activities |
|
|
46,669 |
|
|
|
50,822 |
|
Effect of exchange rate changes on cash |
|
|
(461 |
) |
|
|
(76 |
) |
Net increase (decrease)
in cash, cash equivalents and restricted cash |
|
|
92,931 |
|
|
|
(22,688 |
) |
Cash, cash equivalents and
restricted cash at beginning of period |
|
|
131,683 |
|
|
|
154,371 |
|
Cash, cash equivalents and
restricted cash at end of period |
|
$ |
224,614 |
|
|
$ |
131,683 |
|
Supplemental cash flow
data: |
|
|
|
|
|
|
|
|
Interest paid for term debt |
|
$ |
9,590 |
|
|
$ |
13,502 |
|
Income taxes paid |
|
$ |
583 |
|
|
$ |
756 |
|
Non-cash investing and
financing transactions: |
|
|
|
|
|
|
|
|
Fair value of common stock issued as acquisition consideration |
|
$ |
— |
|
|
$ |
36,204 |
|
Stock compensation included in capitalized software costs |
|
$ |
2,243 |
|
|
$ |
3,503 |
|
Lease liabilities arising from obtaining right-of-use assets,
net |
|
$ |
— |
|
|
$ |
7,937 |
|
Derecognized financing obligation related to building due to
adoption of ASC 842 |
|
$ |
— |
|
|
$ |
92,009 |
|
Derecognized building due to adoption of ASC 842 |
|
$ |
— |
|
|
$ |
71,781 |
|
|
|
|
|
|
|
|
|
|
SVMK INC.
SUPPLEMENTAL DISAGGREGATED REVENUE DATA
(unaudited)
Quarterly Disaggregated Revenue
|
|
|
|
|
Three Months Ended |
|
(in thousands) |
|
Dec. 31, 2020 |
|
Sep. 30, 2020 |
|
Jun. 30, 2020 |
|
Mar. 31, 2020 |
|
Dec. 31, 2019 |
|
Sep. 30, 2019 |
|
Jun. 30, 2019 |
|
Mar. 31, 2019 |
|
Self-serve revenue |
|
$ |
71,197 |
|
$ |
68,001 |
|
$ |
65,398 |
|
$ |
63,107 |
|
$ |
62,948 |
|
$ |
61,348 |
|
$ |
60,071 |
|
$ |
57,619 |
|
Enterprise revenue |
|
|
29,778 |
|
|
27,428 |
|
|
25,543 |
|
|
25,158 |
|
|
21,376 |
|
|
17,969 |
|
|
15,068 |
|
|
11,022 |
|
Revenue |
|
$ |
100,975 |
|
$ |
95,429 |
|
$ |
90,941 |
|
$ |
88,265 |
|
$ |
84,324 |
|
$ |
79,317 |
|
$ |
75,139 |
|
$ |
68,641 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Annual Disaggregated Revenue
|
|
Year Ended December 31, |
|
(in thousands) |
|
2020 |
|
2019 |
|
2018 |
|
Self-serve revenue |
|
$ |
267,703 |
|
$ |
241,986 |
|
$ |
220,822 |
|
Enterprise revenue |
|
|
107,907 |
|
|
65,435 |
|
|
33,502 |
|
Revenue |
|
$ |
375,610 |
|
$ |
307,421 |
|
$ |
254,324 |
|
|
|
|
|
|
|
|
|
|
|
|
Self-serve revenues are generated from products purchased
independently through our website.Enterprise revenues are generated
from products sold to organizations through our sales team.
SVMK
INC. RECONCILIATION OF GAAP TO NON-GAAP DATA
(unaudited) (1)
Reconciliation of GAAP to Non-GAAP (Loss) Income from
Operations
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands, except percentages) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
GAAP Loss from operations |
|
$ |
(16,172 |
) |
|
$ |
(19,513 |
) |
|
$ |
(81,581 |
) |
|
$ |
(66,443 |
) |
GAAP Operating margin |
|
|
(16 |
)% |
|
|
(23 |
)% |
|
|
(22 |
)% |
|
|
(22 |
)% |
Stock-based compensation, net |
|
|
20,588 |
|
|
|
15,198 |
|
|
|
79,167 |
|
|
|
60,245 |
|
Amortization of acquisition intangible assets |
|
|
2,806 |
|
|
|
3,280 |
|
|
|
12,602 |
|
|
|
8,995 |
|
Restructuring |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(66 |
) |
Non-GAAP (Loss) Income from
operations |
|
$ |
7,222 |
|
|
$ |
(1,035 |
) |
|
$ |
10,188 |
|
|
$ |
2,731 |
|
Non-GAAP Operating margin |
|
|
7 |
% |
|
|
(1 |
)% |
|
|
3 |
% |
|
|
1 |
% |
Reconciliation of GAAP to Non-GAAP Loss and Loss per
diluted share
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands, except per share amounts) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
GAAP Net Loss |
|
$ |
(18,288 |
) |
|
$ |
(21,294 |
) |
|
$ |
(91,581 |
) |
|
$ |
(73,859 |
) |
GAAP Net loss per diluted
share |
|
$ |
(0.13 |
) |
|
$ |
(0.16 |
) |
|
$ |
(0.65 |
) |
|
$ |
(0.56 |
) |
Weighted-average shares used to
compute GAAP net loss per diluted share |
|
|
142,827 |
|
|
|
134,969 |
|
|
|
139,887 |
|
|
|
131,568 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Stock-based compensation, net |
|
|
20,588 |
|
|
|
15,198 |
|
|
|
79,167 |
|
|
|
60,245 |
|
Amortization of acquisition intangible assets |
|
|
2,806 |
|
|
|
3,280 |
|
|
|
12,602 |
|
|
|
8,995 |
|
Restructuring |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(66 |
) |
Gain on sale of a private company investment |
|
|
— |
|
|
|
— |
|
|
|
(1,001 |
) |
|
|
(1,001 |
) |
Income tax effect on Non-GAAP adjustments (2) |
|
|
34 |
|
|
|
254 |
|
|
|
106 |
|
|
|
(966 |
) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Non-GAAP Net (Loss) Income |
|
$ |
5,140 |
|
|
$ |
(2,562 |
) |
|
$ |
(707 |
) |
|
$ |
(6,652 |
) |
Non-GAAP Net (Loss) Income per
diluted share |
|
$ |
0.03 |
|
|
$ |
(0.02 |
) |
|
$ |
(0.01 |
) |
|
$ |
(0.05 |
) |
Weighted-average shares used to
compute Non-GAAP net loss per diluted share |
|
|
148,995 |
|
|
|
134,969 |
|
|
|
139,887 |
|
|
|
131,568 |
|
(1) Please see Appendix A for explanation of non-GAAP
measures used.(2) Due to the full valuation allowance on
our US deferred tax assets, there were no tax effects associated
with the Non-GAAP adjustments for stock-based compensation, net,
restructuring and gain on sale of a private company investment.
Non-GAAP adjustments pertain to the income tax effects of
amortization of acquisition-related intangible assets.
SVMK
INC. RECONCILIATION OF GAAP TO NON-GAAP DATA
(unaudited) (1)
Calculation of Free Cash Flow
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
Net cash provided by operating activities |
|
$ |
11,643 |
|
|
$ |
9,419 |
|
|
$ |
55,630 |
|
|
$ |
54,652 |
|
Purchases of property and
equipment |
|
|
(10 |
) |
|
|
(424 |
) |
|
|
(782 |
) |
|
|
(2,450 |
) |
Capitalized internal-use
software |
|
|
(2,169 |
) |
|
|
(2,441 |
) |
|
|
(9,220 |
) |
|
|
(12,034 |
) |
Free cash flow |
|
$ |
9,464 |
|
|
$ |
6,554 |
|
|
$ |
45,628 |
|
|
$ |
40,168 |
|
Supplemental GAAP and Non-GAAP Information
|
|
Three Months
EndedDecember 31, |
|
|
Year EndedDecember 31, |
|
(in thousands, except percentages) |
|
2020 |
|
|
2019 |
|
|
2020 |
|
|
2019 |
|
GAAP Gross profit |
|
$ |
79,910 |
|
|
$ |
64,003 |
|
|
$ |
291,693 |
|
|
$ |
230,897 |
|
GAAP Gross margin |
|
|
79 |
% |
|
|
76 |
% |
|
|
78 |
% |
|
|
75 |
% |
Stock-based compensation, net |
|
|
1,221 |
|
|
|
853 |
|
|
|
4,450 |
|
|
|
3,658 |
|
Amortization of acquisition intangible assets |
|
|
1,682 |
|
|
|
1,917 |
|
|
|
7,495 |
|
|
|
5,365 |
|
Non-GAAP Gross profit |
|
$ |
82,813 |
|
|
$ |
66,773 |
|
|
$ |
303,638 |
|
|
$ |
239,920 |
|
Non-GAAP Gross margin |
|
|
82 |
% |
|
|
79 |
% |
|
|
81 |
% |
|
|
78 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP Research and
development |
|
$ |
29,793 |
|
|
$ |
24,614 |
|
|
$ |
112,989 |
|
|
$ |
90,545 |
|
GAAP Research and development
margin |
|
|
30 |
% |
|
|
29 |
% |
|
|
30 |
% |
|
|
29 |
% |
Stock-based compensation, net |
|
|
8,418 |
|
|
|
5,296 |
|
|
|
30,693 |
|
|
|
21,159 |
|
Non-GAAP Research and
development |
|
$ |
21,375 |
|
|
$ |
19,318 |
|
|
$ |
82,296 |
|
|
$ |
69,386 |
|
Non-GAAP Research and development
margin |
|
|
21 |
% |
|
|
23 |
% |
|
|
22 |
% |
|
|
23 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP Sales and marketing |
|
$ |
43,832 |
|
|
$ |
36,908 |
|
|
$ |
172,376 |
|
|
$ |
123,573 |
|
GAAP Sales and marketing
margin |
|
|
43 |
% |
|
|
44 |
% |
|
|
46 |
% |
|
|
40 |
% |
Stock-based compensation, net |
|
|
4,611 |
|
|
|
3,236 |
|
|
|
19,707 |
|
|
|
11,950 |
|
Amortization of acquisition intangible assets |
|
|
1,124 |
|
|
|
1,363 |
|
|
|
5,107 |
|
|
|
3,630 |
|
Non-GAAP Sales and marketing |
|
$ |
38,097 |
|
|
$ |
32,309 |
|
|
$ |
147,562 |
|
|
$ |
107,993 |
|
Non-GAAP Sales and marketing
margin |
|
|
38 |
% |
|
|
38 |
% |
|
|
39 |
% |
|
|
35 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP General and
administrative |
|
$ |
22,457 |
|
|
$ |
21,994 |
|
|
$ |
87,909 |
|
|
$ |
83,288 |
|
GAAP General and administrative
margin |
|
|
22 |
% |
|
|
26 |
% |
|
|
23 |
% |
|
|
27 |
% |
Stock-based compensation, net |
|
|
6,338 |
|
|
|
5,813 |
|
|
|
24,317 |
|
|
|
23,478 |
|
Non-GAAP General and
administrative |
|
$ |
16,119 |
|
|
$ |
16,181 |
|
|
$ |
63,592 |
|
|
$ |
59,810 |
|
Non-GAAP General and
administrative margin |
|
|
16 |
% |
|
|
19 |
% |
|
|
17 |
% |
|
|
19 |
% |
(1) Please see Appendix A for explanation of non-GAAP
measures used.
APPENDIX A
SVMK INC.EXPLANATION OF
NON-GAAP MEASURES
To supplement our condensed consolidated
financial statements, which are prepared and presented in
accordance with US GAAP (“GAAP”), we use the following Non-GAAP
financial measures: Non-GAAP (loss) income from operations,
Non-GAAP operating margin, Non-GAAP net loss, Non-GAAP net loss per
diluted share, Non-GAAP gross profit, Non-GAAP gross margin,
Non-GAAP research and development, Non-GAAP research and
development margin, Non-GAAP sales and marketing, Non-GAAP sales
and marketing margin, Non-GAAP general and administrative, Non-GAAP
general and administrative margin, and free cash flow. Our
definition for each Non-GAAP measure used is provided below,
however a limitation of Non-GAAP financial measures are that they
do not have uniform definitions. Accordingly, our definitions for
Non-GAAP measures used will likely differ from similarly titled
Non-GAAP measures used by other companies thereby limiting
comparability.
With regards to the Non-GAAP guidance provided
above, a reconciliation to the corresponding GAAP amounts are not
provided as the quantification of certain items excluded from each
respective Non-GAAP measure, which may be significant, cannot be
reasonably calculated or predicted at this time without
unreasonable efforts. For example, the Non-GAAP adjustment for
stock-based compensation expense, net, requires additional inputs
such as number of shares granted and market price that are not
currently ascertainable.
Non-GAAP (loss) income from operations, Non-GAAP
operating margin: We define Non-GAAP (loss) income from operations
as GAAP loss from operations excluding stock-based compensation,
net, amortization of acquisition intangible assets and
restructuring. Non-GAAP operating margin is defined as Non-GAAP
(loss) income from operations divided by revenue.
Non-GAAP net (loss) Income, Non-GAAP net (loss)
Income per diluted share: We define Non-GAAP net (loss) Income as
GAAP net loss excluding stock-based compensation, net, amortization
of acquisition intangible assets, restructuring, gain on sale of a
private company investment, and including the income tax effect on
Non-GAAP adjustments. Non-GAAP net (loss) Income per diluted share
is defined as Non-GAAP net (loss) Income divided by the
weighted-average shares outstanding.
Non-GAAP gross profit, Non-GAAP gross margin: We
define Non-GAAP gross profit as GAAP gross profit excluding
stock-based compensation, net and amortization of acquisition
intangible assets. Non-GAAP gross margin is defined as Non-GAAP
gross profit divided by revenue.
Non-GAAP research and development, Non-GAAP
research and development margin: We define Non-GAAP research and
development as GAAP research and development excluding stock-based
compensation, net. Non-GAAP research and development margin is
defined as Non-GAAP research and development divided by
revenue.
Non-GAAP sales and marketing, Non-GAAP sales and
marketing margin: We define Non-GAAP sales and marketing as GAAP
sales and marketing excluding stock-based compensation, net and
amortization of acquisition intangible assets. Non-GAAP sales and
marketing margin is defined as Non-GAAP sales and marketing divided
by revenue.
Non-GAAP general and administrative, Non-GAAP
general and administrative margin: We define Non-GAAP general and
administrative as GAAP general and administrative excluding
stock-based compensation, net. Non-GAAP general and administrative
margin is defined as Non-GAAP general and administrative divided by
revenue.
We use these Non-GAAP measures to compare and
evaluate our operating results across periods in order to manage
our business, for purposes of determining executive and senior
management incentive compensation, and for budgeting and developing
our strategic operating plans. We believe that these Non-GAAP
measures provide useful information about our operating results,
enhance the overall understanding of our past financial performance
and future prospects, and allow for greater transparency with
respect to key metrics used by our management in evaluating our
financial performance and for operational decision making, but they
are not meant to be considered in isolation or as a substitute for
comparable GAAP measures and should be read only in conjunction
with our consolidated financial statements prepared in accordance
with GAAP.
We have excluded the effect of the following
items from the aforementioned Non-GAAP measures because they are
non-cash and/or are non-recurring in nature and because we believe
that the Non-GAAP financial measures excluding this item provide
meaningful supplemental information regarding operational
performance and liquidity. We further believe these measures are
useful to investors in that it allows for greater transparency to
certain line items in our financial statements and facilitates
comparisons to historical operating results and comparisons to peer
operating results. A description of the Non-GAAP adjustments for
the above measures is as follows:
- Stock-based
compensation, net: We incur stock based-compensation expense on a
GAAP basis resulting from equity awards granted to our employees.
Although stock-based compensation is a key incentive offered to our
employees, and we believe such compensation contributed to the
revenues earned during the periods presented and also believe it
will contribute to the generation of future period revenues, we
continue to evaluate our business performance excluding stock-based
compensation expenses. Stock-based compensation expenses will recur
in future periods.
- Amortization of
acquisition intangible assets: We incur amortization expense on
intangible assets on a GAAP basis resulting from prior
acquisitions. Amortization of acquired intangible assets is
inconsistent in amount and frequency and is significantly affected
by the timing and size of any acquisitions. Investors should note
that the use of intangible assets contributed to our revenues
earned during the periods presented and will contribute to our
future period revenues as well. Amortization of acquisition
intangible assets will recur in future periods.
- Restructuring:
Restructuring expenses consist of employee severance and other exit
costs. We believe it is useful for investors to understand the
effects of these items on our total operating expenses. We expect
that restructuring costs will generally diminish over time with
respect to past acquisitions and/or strategic initiatives. However,
we may incur these expenses in future periods in connection with
any new acquisitions and/or strategic initiatives.
- Gain on sale of a
private company investment: Gain on sale of a private company
investment was recognized on a GAAP basis resulting from the sale
of certain corporate assets. We expect that such transactions will
be infrequent in occurrence and are therefore excluded from our
Non-GAAP results as they do not otherwise relate to our core
business operations.
For more information on the Non-GAAP financial
measures, please see the “Reconciliation of GAAP to Non-GAAP Data”
section of this press release. The accompanying tables provide
details on the GAAP financial measures that are most directly
comparable to the Non-GAAP financial measures and the related
reconciliations between those financial measures.
Free cash flow: We define free cash flow as GAAP
net cash provided by operating activities less purchases of
property and equipment and capitalized internal-use software. We
consider free cash flow to be an important measure because it
measures our liquidity after deducting capital expenditures for
purchases of property and equipment and capitalized software
development costs, which we believe provides a more accurate view
of our cash generation and cash available to grow our business. We
expect to generate positive free cash flow over the long term. Free
cash flow has limitations as an analytical tool, and it should not
be considered in isolation or as a substitute for analysis of other
GAAP financial measures, such as net cash provided by operating
activities. Some of the limitations of free cash flow are that free
cash flow does not reflect our future contractual commitments and
may be calculated differently by other companies in our industry,
limiting its usefulness as a comparative measure.
Safe Harbor Statement
“Safe Harbor” statement under the Private
Securities Litigation Reform Act of 1995: This press release may
contain forward-looking statements about our financial outlook,
outstanding shares, products, including our investments in
products, technology and other key strategic areas. The achievement
of the matters covered by such forward-looking statements involves
risks, uncertainties and assumptions. If any of these risks or
uncertainties materialize or if any of the assumptions prove
incorrect, the company’s results could differ materially from the
results expressed or implied by the forward-looking statements the
company makes.
The risks and uncertainties referred to above
include - but are not limited to - risks related to the COVID-19
coronavirus pandemic; our ability to retain and upgrade customers;
our revenue growth rate; our brand; our marketing strategies; our
self-serve business model; the length of our sales cycles; the
growth and development of our salesforce; security measures;
expectations regarding our ability to timely and effectively scale
and adapt existing technology and network infrastructure to ensure
that our products and services are accessible at all times;
competition; our debt; revenue recognition; our ability to manage
our growth; our culture and talent; our data centers; privacy,
security and data transfer concerns, as well as changes in
regulations, which could impact our ability to serve our customers
or curtail our monetization efforts; litigation and regulatory
issues; expectations regarding the return on our strategic
investments; execution of our plans and strategies, including with
respect to mobile products and features and expansion into new
areas and businesses; our international operations; intellectual
property; the application of U.S. and international tax laws on our
tax structure and any changes to such tax laws; acquisitions we
have made or may make in the future; the price volatility of our
common stock; and general economic conditions.
Further information on these and other factors
that could affect our financial results are included in documents
filed with the Securities and Exchange Commission from time to
time, including the section entitled “Risk Factors” in the Annual
Report on Form 10-K that will be filed for the year ended December
31, 2020, which should be read in conjunction with these financial
results. These documents are or will be available on the SEC
Filings section of our Investor Relations website page at
investor.surveymonkey.com. All information provided in this release
and in the attachments is as of February 11, 2021, and we
undertake no obligation to update this information.
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