PROVO, Utah and SEATTLE, July 8,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the
world's No. 1 Experience Management (XM) provider and creator of
the XM category, today announced that Banco Galicia, a leading
financial institution headquartered in Argentina with more than three million clients
and 5,600 employees, has selected Qualtrics EmployeeXM™ to listen
to employee feedback in real-time, take swift and personalized
action to improve the employee experience, and create a data-driven
culture.
Banco Galicia has consistently been named one of
the greatest places to work in Argentina for nearly the last decade, coming
in at No. 1 in 2018 and 2019. Now, the bank is using Qualtrics to
expand its employee experience strategy by measuring workplace
climate, designing personalized experiences for every individual,
and identifying critical touchpoints in an employee's journey —
like onboarding and offboarding.
While Banco Galicia's employee NPS scores are often high, the
bank utilizes Qualtrics to explore other metrics and uncover
insights it hasn't before, including employee commitment and
satisfaction level — or how much effort an employee must expend to
get their job done. With these new metrics, Banco Galicia has found
valuable insights that allow them to highlight and focus on issues
for certain employee groups — like critical talent or women — and
improve their actions.
If an employee reports a poor experience, leadership is notified
immediately and can take action in real-time. In fact, Banco
Galicia has already found that even small changes make a difference
and help employees feel heard. The financial institution hopes
taking quick action will help improve employee loyalty, attrition,
and engagement.
"We want to put our employees at the center of everything we do
and improve and personalize the experiences they have each and
every day, especially because we understand the impact that has on
our clients. The first step is to listen in the moment when the
experience is happening, then take action." said Guadalupe González
Menichelli, Culture and IT Innovation Leader at Banco Galicia.
"Qualtrics is a fundamental ally on this journey because it allows
us to listen to our employees' feedback in real time, measure and
understand their thoughts and feelings, then quickly take action on
that data."
"Companies that emerge as leaders are those that are
continuously listening to their employees and taking quick action
on the insights they receive," said Jay
Choi, Chief Product Officer at Qualtrics. "Banco Galicia is
one of Argentina's best places to
work because they've shown a commitment to creating exceptional
experiences for both their customers and employees. With Qualtrics,
they'll create a data-driven culture that focuses on employee
feedback and quick action."
Qualtrics EmployeeXM
Qualtrics EmployeeXM is used by
organizations across the world to re-design and continually improve
the employee experience. EmployeXM automatically identifies the
actions HR leaders, executives, and others, can take to drive
strategic transformation and improve the everyday experiences of
employees.
About Qualtrics
Qualtrics, the world's No. 1
Experience Management (XM) platform and creator of the XM category,
is changing the way organizations manage and improve the four core
experiences of business—customer, employee, product, and brand.
Over 13,500 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data
(X-data™)—the beliefs, emotions, and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love, and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
Contact: press@qualtrics.com
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SOURCE Qualtrics