PROVO, Utah and SEATTLE, June 8,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the world's No.
1 Experience Management (XM) provider and creator of the XM
category, today announced that Ardent Health Services, one of the
industry's most innovative healthcare systems with 30 hospitals and
25,000 employees nationwide, has chosen Qualtrics to transform and
elevate the experiences of both patients and health care
workers.
With Qualtrics, Ardent will be able to listen and respond to
patient feedback in real time, while also consolidating its
existing listening programs and assessments — including the
industry standard Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) surveys — onto a single platform.
Qualtrics is an approved vendor for HCAHPS, a 29-question
instrument and methodology used to measure patient experience and
determine reimbursement dollars.
Ardent will also leverage Qualtrics to continuously listen to
feedback from employees, allowing them to design new experiences
and improve existing ones. With the Qualtrics platform, Ardent will
gain insight about the connections between patient and employee
experience, discover ways to improve that experience and, in turn,
elevate patient care.
"When our employees work in an atmosphere that helps them thrive
and grow, our patients experience world-class care," said
Marty Bonick, president and CEO,
Ardent Health Services. "Streamlining our patient and employee
experience programs is a crucial step that helps us listen and
respond to feedback from both groups in real time."
"The ability to respond to patient and employee feedback in real
time has become critical to creating exceptional experiences," said
Susan Haufe, Chief Industry Advisor
of Healthcare, Qualtrics. "Qualtrics empowers organizations to
respond to feedback as it happens and take swift action to create
better patient and employee experiences, all on a single
platform."
All Qualtrics solutions are built on the Qualtrics XM Platform™,
which maintains the highest security certifications including ISO
27001 and FedRAMP. Qualtrics is also HITRUST-certified, which means
its technology platform provides customers the tools they need to
manage HIPAA compliance.
To learn more about Qualtrics in healthcare, visit
qualtrics.com/healthcare.
About Qualtrics
Qualtrics, the world's No. 1
Experience Management (XM) provider and creator of the XM category,
is changing the way organizations manage and improve the four core
experiences of business—customer, employee, product, and brand.
Over 13,500 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data
(X-data™)—the beliefs, emotions, and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love, and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
About Ardent Health Services
Ardent Health Services
invests in people, technology, facilities and communities, focusing
on evidence-based practices to improve quality care and patient
outcomes. Based in Nashville,
Tennessee, Ardent's subsidiaries own and operate 30
hospitals in six states with more than 26,000 employees, including
1,200+ employed providers. Ardent is committed to fair and
equitable treatment of all people regardless of race, ethnicity,
gender identity, age, sexual orientation or other identifiers. With
a focus on quality improvement, 84 percent of Ardent facilities
received a three-star rating or above in comparison with 73 percent
of all hospitals ranked in CMS' Overall Hospital Quality Star
Rating (January 2021) and 89 percent
of Ardent hospitals received a Leapfrog Hospital Safety Grade of
"A" or "B" for Spring 2021, compared to 57 percent of ranked
hospitals. Five Ardent hospitals were recognized by Modern
Healthcare as "Best Places to Work" in 2021, the thirteenth
consecutive year an Ardent facility made this list.
Contact:
press@qualtrics.com
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SOURCE Qualtrics