PROVO, Utah and SEATTLE,
and OKINAWA, Japan, May 27, 2021 /PRNewswire/ -- SAP Japan and Qualtrics (Nasdaq: XM), the world's
No. 1 Experience Management (XM) provider and creator of the XM
category, announced today that Okinawa City in Japan has chosen a new platform to manage the
vaccination of thousands of city residents. The Vaccine
Collaboration Hub (VCH), a vaccination support platform provided by
SAP, incorporates Qualtrics solutions that allow the city to manage
the logistical aspects of vaccination, as well as track the city's
progress in real time.
Okinawa City began using the
Vaccine Collaboration Hub to vaccinate residents in early May. The
solution manages a variety of coronavirus vaccination processes,
including: making appointments, verifying a person's identity at
the vaccination site, managing the vaccination record, scheduling
the second vaccination, and monitoring any adverse reactions.
Making appointments: Residents of Okinawa can make vaccination appointments
online, over the phone, or through a Japanese communications app's
automated calling system, LINE AiCall, after May 26th. All scheduled appointments are managed
on a central platform, which, in turn, allows the city to secure
the necessary number of staff required for each vaccination
day.
Verifying identity at the vaccination site: Once IDs have
been checked, residents can scan their vaccination ticket with a
special tablet, which will input the ticket information
electronically and allow them to proceed.
Record management: Once a resident has been
vaccinated, they once again scan their vaccination ticket with the
tablet, and the vaccination date, vaccine lot number, and
information about the healthcare professional who administered the
vaccination are entered electronically into the system. This data
is then automatically displayed on a dashboard managed by
Okinawa City, where the city can
monitor vaccination in real time. The data will also be reflected
in the Vaccination Record System (VRS) managed by the
government.
Scheduling a second vaccination: Residents can make an
appointment for their second vaccination directly following their
first appointment. An appointment reminder for the second
vaccination will be sent to the residents via LINE AiCall and email
three days before the appointment.
Monitoring of adverse reactions: Residents who have
been vaccinated are asked to fill out a web-based questionnaire to
report any adverse reactions. Okinawa City will use the results of the
questionnaire to monitor and create a panorama of the city's
vaccination progress, sharing data with the public, as needed.
Residents also fill out a feedback questionnaire about their
vaccination experience while at the site, allowing the city to
improve the process for making an appointment, wait time for
vaccination, guidance within the venue, access to the venue, and
many other issues. The results of the questionnaires will be used
to improve processes for future operations.
Through the provision of these vaccination support mechanisms,
SAP Japan and Qualtrics are helping to promote the smooth and
efficient vaccination of citizens.
To learn more about SAP and Qualtrics vaccination services,
please visit: qualtrics.com/lp/vaccine-management/
About SAP Japan
SAP Japan was established in 1992 as the Japanese
subsidiary of SAP SE. SAP's strategy is to help every company
become an intelligent enterprise. SAP is the market leader in
enterprise application software, helping companies of all sizes and
industries succeed, and its machine-learning, IoT, and advanced
analytics technologies help transform every company into an
"intelligent enterprise," a way of doing business that allows
employees to focus on higher-value outcomes. We help people and
organizations gain the insight to make better business decisions
and collaborate to achieve greater competitive advantage. SAP's
end-to-end application suites and services are used by enterprise
and utility customers in 25 industries around the world to help
them make more profitable and sustainable business decisions. SAP's
end-to-end application suite and services help businesses profit,
adapt to constant change, and differentiate themselves in the
marketplace. Through its global network of customers, partners,
employees, and thought leaders, SAP is helping to make the world a
better place and improve people's lives. (www.sap.com/japan)
About Qualtrics
Qualtrics, the world's No. 1
Experience Management (XM) provider and creator of the XM category,
is changing the way organizations manage and improve the four core
experiences of business—customer, employee, product, and brand.
Over 13,500 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data
(X-data™)—the beliefs, emotions, and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love, and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
Copyright © 2021 SAP SE or an SAP affiliate company. All rights
reserved.
SAP, the SAP logo, and all SAP product and service names
mentioned herein are registered trademarks or trademarks of SAP SE
in Germany and/or other countries
around the world. SAP, the SAP logo, and all SAP product and
service names are registered trademarks or trademarks of SAP SE in
Germany and other countries around
the world. All other company names, logos, and product names are
trademarks or registered trademarks of their respective owners.
Contact: press@qualtrics.com
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