PROVO, Utah and SEATTLE, May 5,
2021 /PRNewswire/ -- Qualtrics (NASDAQ: XM), the
world's No. 1 Experience Management (XM) provider and creator of
the XM category, today announced that Ridgecrest Regional Hospital,
a statewide leader in California
across patient care and wellness, has chosen Qualtrics
CustomerXM™ to enhance and simplify their patient
experience program.
Ridgecrest will leverage
Qualtrics to consolidate their existing listening programs,
Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) surveys, and assessments onto a single platform. Qualtrics
is an approved vendor for HCAHPS, a 29-question survey instrument
and data collection methodology used to measure patient experience
and determine reimbursement dollars.
"It's impossible to overstate how crucial a versatile,
streamlined patient experience program is today and the role that
plays in providing our patients with best-in-class care," said
Brenda Diel, Quality Administrator,
Ridgecrest Regional Hospital. "Qualtrics is the perfect partner for
us to elevate patient care, offering seamless integration,
real-time insights, and the ability to continuously design and
improve the overall patient experience."
"Building an exceptional patient experience requires a flexible,
agile, and scalable platform," said Patty
Riskind, Head of Global Healthcare, Qualtrics. "As an
approved HCAHPS vendor, Qualtrics empowers leading healthcare
providers to both re-invent required regulatory surveys and access
real-time patient feedback — both of which are critical to taking
swift action and delivering a superior patient experience."
All Qualtrics solutions are built on the Qualtrics XM Platform™,
which maintains the highest security certifications including ISO
27001 and FedRAMP. Qualtrics is also HITRUST certified, which means
its technology platform provides customers the tools they need to
manage HIPAA compliance.
To learn more about Qualtrics in healthcare, visit
qualtrics.com/healthcare.
About Qualtrics
Qualtrics, the world's No.1 Experience
Management (XM) provider and creator of the XM category, is
changing the way organizations manage and improve the four core
experiences of business––customer, employee, product, and brand.
Over 13,000 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data
(X-data™)––the beliefs, emotions, and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love, and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
Contact: press@qualtrics.com
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SOURCE Qualtrics