SALT LAKE CITY and SEATTLE, April 26,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the world's No.
1 Experience Management (XM) provider and creator of the XM
category, today announced that it has been chosen by Stanford
Health Care to transform and elevate the health system's entire
patient experience program.
Qualtrics will provide the operating system, feedback and
analytics tools to support Stanford Health Care's goals to build a
best-in-class, real-time patient experience program and consolidate
its existing listening programs, Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) surveys, and assessments
onto a single platform. Qualtrics is an approved vendor for HCAHPS,
a 29-question survey instrument and data collection methodology
used to measure patient experience and determine reimbursement
dollars.
In addition to HCAHPS, Qualtrics will help Stanford Health Care
to leverage live touchpoints and insights as part of its program,
re-imagining traditional patient experience methods with the goals
of quickly closing the loop with patients and building a culture of
action across its entire health system. Stanford Health Care is the
first academic medical center to use Qualtrics for the health
system's entire patient experience program, including HCAHPS.
"Organizations like Stanford Health Care that prioritize getting
to the heart of patient expectations and needs are the ones
differentiating themselves in the marketplace," said Susan Haufe, Chief Industry Advisor for
Healthcare, Qualtrics. "Qualtrics is the differentiator — a single
platform that allows organizations to manage their in-person and
digital patient journeys, act on real-time insights, and
continuously design and improve the patient experience."
Qualtrics encourages a modern approach to healthcare by
establishing a culture of continuous improvement, with listening
and action across the entire patient journey. Trusted by more than
400 hospitals and health systems, Qualtrics healthcare solutions
are built on the Qualtrics XM Platform™, which maintains the
highest security certifications including ISO 27001 and FedRAMP.
Qualtrics is also HITRUST certified, which means its technology
platform provides customers the tools they need to manage HIPAA
compliance.
To learn more about Qualtrics in healthcare, visit
qualtrics.com/healthcare.
About Qualtrics
Qualtrics, the world's No. 1
Experience Management (XM) provider
and creator of the XM category is changing the way organizations
manage and improve the four core experiences of business––customer,
employee, product, and brand. Over 13,500 organizations around the
world are using Qualtrics to listen, understand, and take action on
experience data (X-data™)––the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps
businesses attract customers who stay longer and buy more, engage
employees who build a positive culture, develop breakthrough
products people love, and build a brand people are passionate
about. To learn more, please visit qualtrics.com.
Contact:
press@qualtrics.com
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SOURCE Qualtrics