Decade of Excellence: Old Dominion Freight Line Ranked Top National LTL Carrier for Quality for 10th Consecutive Year
October 10 2019 - 7:00AM
Old Dominion Freight Line was named the Overall Winner of the
MASTIO Quality Award for national less-than-truckload carriers for
the tenth year in a row. Old Dominion topped the list of 25 LTL
carriers assessed in the annual survey by Mastio & Company.
The 15th annual MASTIO Quality Award study results were
announced on October 9. The third-party researchers surveyed key
decision makers for a variety of measures within the logistics
industry between June and September and named Old Dominion the
Overall Winner for National LTL Carriers for quality.
“A decade of Mastio naming Old Dominion as the top quality
national LTL carrier is a tremendous distinction and a testament to
our people. With our 99+% on-time and damage-free record, this
recognition is a direct result of our employees working to get the
smallest details right every time,” said Greg Gantt, president and
CEO of Old Dominion Freight Line. “We know delivering our
customers’ promises equates to building their legacy, and this
award shows that our customers trust Old Dominion to strengthen
their relationships with their customers.”
“Weighted performance indicators are decided based on
discussions with LTL industry customers in the annual MASTIO
survey,” said Kevin Huntsman, senior vice president of Mastio &
Company. “We then use all of the ‘non-cost’ attributes to name the
recipient of the Quality Award. For the tenth consecutive year, we
are pleased to announce Old Dominion was ranked No. 1 among
national LTL carriers. They earned this distinction for being
consistently noted as a top LTL carrier, preferred by their
customers for any shipping needs.”
MASTIO’s study measures 35 key attributes to determine its “Top
Value” index score. Old Dominion ranked No. 1 in 33 of the 35
attributes, including “shipments delivered with no damages,”
“shipments picked up when promised,” “shipments delivered when
promised,” and “customer service personnel respond to my needs in a
timely manner.”
For more information about Old Dominion, visit www.odfl.com or
call (800) 432-6335. On Twitter: @ODFL_Inc and Facebook: Old
Dominion Freight Line Inc.
About Old Dominion Freight Line, Inc.
Old Dominion Freight Line, Inc. is a leading,
less-than-truckload (“LTL”), union-free motor carrier providing
regional, inter-regional and national LTL services through a single
integrated organization. Our service offerings, which include
expedited transportation, are provided through an expansive network
of service centers located throughout the continental United
States. Through strategic alliances, the Company also provides LTL
services throughout North America. In addition to its core LTL
services, the Company offers a range of value-added services
including container drayage, truckload brokerage and supply chain
consulting.
Kate Redding
Old Dominion Freight Line
404-266-7578
kredding@webershandwick.com
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