Nuance Unveils New Lightning Engine
July 10 2019 - 7:00AM
Nuance Communications, Inc. (NASDAQ: NUAN) today unveiled the
Nuance Lightning Engine™, a new AI tool that uses 4th generation
deep neural nets (DNNs) and combines voice biometrics and natural
language understanding (NLU) to deliver more personalized and
human-like experiences across voice channels. With the new engine,
a single human command to a smart speaker, virtual assistant or IVR
is enough for that system to understand who is talking and what it
is they want in as quick as half a second.
Consumers are increasingly using voice to engage with the world
around them – from communicating to their cars for directions to
accessing their bank accounts via their smart speakers. The Nuance
Lightning Engine allows consumers to set up a unique voice profile
as part of an organization’s account enrollment. When they contact
that organization on a voice channel, all they need to do is speak
naturally and their identity is confirmed almost immediately, and a
personalized interaction begins. No passwords or knowledge-based
questions are required.
Until now, the industry standard for authenticating someone
through voice biometrics analysis with so little speech was through
a specific passphrase. The Nuance Lightning Engine cuts that
standard speech time in half, allowing organizations to validate a
given person’s identity through natural utterances faster than the
human ear.
“Voice biometrics not only secures the voice channel, but when
combined with NLU, is the foundation to frictionless experiences
for consumers,” said Brett Beranek, General Manager, Security
Business, Nuance Enterprise Division. “With the engine,
organizations don’t have to spend time checking to see if a
customer is who they say they are when they engage on voice
channels. Instead, they can immediately start personalizing the
interaction as soon as that person speaks, making it an effective,
enjoyable and natural engagement.”
The Nuance Lightning Engine has been made available to a number
of strategic customers through the Nuance Intelligent Engagement
Platform. The technology is expected to be generally available this
Fall.
For more information on Nuance’s Conversational AI and
Biometrics capabilities go here.
About Nuance Communications,
Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader
in conversational and cognitive AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
Katie Byrne Nuance Communications, Inc. Tel: 781-565-5000Email:
katie.byrne@nuance.com
SUPPORTING MATERIAL
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