NICE Announces Engagement with Microsoft Across Multiple Platforms
July 15 2019 - 6:30AM
Business Wire
NICE Trading Recording, NICE inContact CXone
and NICE Multi Channel Recording will be seamlessly integrated with
Microsoft Teams
NICE (Nasdaq: NICE) today announced it is expanding its
collaboration with Microsoft, and will develop new integrations for
Microsoft Teams. With soon to be added NICE Trading Recording, NICE
inContact CXone and NICE Multi Channel Recording integrations,
organizations will be able to effortlessly collaborate with the
contact center, to record, monitor and provide security to the
Teams environment.
This builds upon NICE’s existing Microsoft One Commercial
Partner (OCP) and IP Co-Sell Program memberships, which began with
NICE Public Safety’s successful use of Microsoft Azure. As part of
an elite group of global software vendors, NICE has engaged with
Microsoft for collaborative joint sales, support and go-to-market
initiatives. NICE and Microsoft have created a relationship which
brings customers a complete Contact Center as a Service (CCaaS)
platform, the Communication Compliance Recording solution with the
significant experience in the financial industry, and enterprise
scale Multi Channel Recording in NICE Engage.
“The relationship that is developing between NICE and Microsoft
continues to be a success, so much so that it has expanded within
the NICE portfolio. At NICE, we deliver innovative technology that
empowers organizations to improve their customer experiences and
ensure regulatory compliance,” said Chris Wooten, Executive Vice
President of NICE Vertical Markets. “Microsoft understands the
value that our broad portfolio brings to the table and has engaged
with NICE to drive customer experience and compliance initiatives
all over the world.”
NICE Trading Recording will provide enterprise-wide
communication compliance recording and assurance that enables firms
to expand the use of the Teams collaboration software across the
enterprise, including all of their regulated users who are required
to be recorded.
NICE inContact CXone integrated with Teams will improve rapid
collaboration across the contact center and the rest of the
organization, leading to faster answers for customers and a better
experience for contact center agents and customers. The solution
provides contact centers with NICE inContact CXone best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence unified and seamlessly integrated with
Microsoft Teams.
NICE Multi Channel Recording will
enable Teams users to integrate with Engage, the leading recording
platform, for all aspects of interaction management and compliance
adherence. The NICE Engage Platform provides comprehensive
omnichannel interaction recording for Skype for Business and soon
Teams. It is designed for flexibility, scale, state of the art
business continuity and comprehensive compliance adherence.
NICE is not only using Teams to support their customers but has
also deployed Teams across the organization as the primary
collaboration platform. The use of Teams has improved communication
internally while providing employees with a great tool to simplify
processes.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Chris Wooten are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190715005211/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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