Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
July 11 2019 - 6:30AM
Business Wire
Upgrade provides added precision and clarity
through features such as automated text analytics and custom
metrics
NICE (Nasdaq: NICE) today announced Colt Technology
Services, a world-class global provider of high bandwidth,
on-demand and agile connectivity solutions, has renewed and
upgraded their relationship with NICE Satmetrix. Seeking additional
depth of insight, Colt furthered its partnership with NICE
Satmetrix to align with their need for new cutting-edge features
like automated text analytics and custom metrics.
“Colt Technology Services has built our reputation around
putting our customers first, which is exactly what we are able to
do through the use of NICE Satmetrix,” said Noah Roychowdhury,
Director of Customer Intelligence at Colt Technology Services.
“Automated text analytics saves our analysis team time and effort
while getting the most insight into the feedback our customers have
provided. It is easy to sort comments by relevancy and allows us to
weigh data in a variety of ways. These tools provide an innovative,
full-service solution that brings benefits to our employees and
ultimately, our customers.”
Colt Technology Services connects over 900+ data centers around
the globe, with over 27,500 on net buildings and growing. Colt is
also recognized as an innovator and pioneer in software defined
networks and network function virtualization. Colt prides
themselves on providing the best possible customer service, with
the organization striving to be the most customer oriented business
in the industry. Through the use of NICE Satmetrix, Colt is able to
break down trend analysis with interactive charts and populate
standard reports that deliver metrics allowing their agents to
provide the highest possible customer experience.
“Colt understands the importance of feedback from customers and
has been working with NICE Satmetrix to gain insight for several
years now,” said John O’Hara, President, NICE EMEA. “The
upgrade provides a greater depth of insights through new features
including automated text analytics. Colt also benefits from
unlimited access to B2C and B2B Net Promoter Score® (NPS)
benchmarks, and instruction from the Net Promoter Masterclass that
includes best practices and other new tools to empower Colt to
create exceptional customer experiences based on the needs of their
customers.”
NICE Satmetrix delivers powerful customer feedback management
software that brings together direct and indirect customer feedback
to reveal a comprehensive picture of the customer’s experience
throughout the lifecycle. Flexible, purpose-built analytics deliver
critical insights to employees in every role and drive adaptive
workflows to ensure prompt, responsive action. Forward-thinking
companies rely on NICE Satmetrix to power customer feedback
programs that deliver bottom-line results.
About Colt Colt aims to be the leader in enabling
customers’ digital transformation through agile and on-demand, high
bandwidth solutions. The Colt IQ Network connects 900+ data centres
across Europe, Asia and North America’s largest business hubs, with
over 27,500 on net buildings and growing.
Colt has built its reputation on putting customers first.
Customers include data intensive organisations spanning over 213
cities in more than 30 countries. Colt is a recognised innovator
and pioneer in Software Defined Networks (SDN) and Network Function
Virtualisation (NFV). Privately owned, Colt is one of the most
financially sound companies in its industry and able to provide the
best customer experience at a competitive price. For more
information, please visit www.colt.net.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190711005011/en/
Corporate Media Whitney Wood, whitney.wood@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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