NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences
February 04 2021 - 6:30AM
Business Wire
Virtual events enable businesses to deliver
superior service via complexity-free cloud migration, deeper
automation-driven operational intelligence and improved coaching
via analytics and workforce management
NICE (Nasdaq: NICE) today announced new online events
showcasing strategies for ensuring exceptional experiences by
empowering leadership in CX agility. With unprecedented change
impacting businesses globally, agility in adapting to dynamically
shifting needs and demands is critical. NICE’s new series provides
businesses with avenues for leading in CX agility through the right
mix of people, processes and technologies and therefore deliver on
the promise of exceptional customer service. Complexity-free
migration to the cloud, methods for driving deeper operational
efficiencies through intelligent automation, automated quality
management and ways to improve employee engagement via AI-driven
workforce management are just some of the topics to be covered in
the sessions.
Joining NICE’s thought leadership-driven virtual events will be
leading analysts including Aberdeen, Forrester, Opus
Research and DMG. Key events include:
- February 11, 2021: "The Total Economic Impact™ of NICE
Enlighten and Nexidia Solutions" by Kris Peterson, Consultant,
Forrester.
- February 18, 2021: Omer Minkara, VP and Principal Analyst,
Aberdeen, will discuss how to "Decomplicate Your Cloud Migration:
How to Minimize the Complexities of Migrating Your Contact Center
from On-Prem to the Cloud.”
- March 4, 2021: "How Quality Management Improves Coaching” by
Donna Fluss, President, DMG Consulting LLC.
- March 11, 2021: Dan Miller, Lead Analyst and Founder, and Derek
Top, Research Director, Opus Research, will explain “How Contact
Centers Are Adapting to New Threats and Challenges.”
Eran Liron, Executive Vice President, Marketing &
Corporate Development, said, “Transformations that were
considered strategic are today understood to be critical. With so
much change in the current business environment, the companies that
lead in CX agility are those that will stay at the top. Our online
events present organizations with a myriad of opportunities to
incorporate CX agility into the fabric of their business to rapidly
meet customer needs and market demands while also engaging
employees and driving a solid bottom line.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Liron, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210204005528/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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