NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers
November 19 2020 - 6:30AM
Business Wire
Using AI-enabled interpretive and predictive
models and advanced voice biometrics, the new solution continuously
scans millions of calls to proactively identify fraudulent behavior
and protect brand reputation
NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud
Prevention, an innovative new solution for automatic and continuous
fraudster detection and exposure. Bringing together NICE
ENLIGHTEN's comprehensive Customer Engagement AI platform with the
company’s voice biometrics capabilities, the solution continuously
scans millions of calls to accurately pinpoint suspicious behavior
and uncover previously unidentified fraudsters. Adopting a
proactive approach, NICE ENLIGHTEN Fraud Prevention significantly
reduces fraud losses and handling time while protecting consumers
and improving their experience.
“Contact center fraud is growing in frequency, breadth and
sophistication,” observes Dan Miller, Lead Analyst at Opus
Research. “NICE ENLIGHTEN Fraud Prevention stands out as an
integrated, pre-emptive AI-based Fraud Prevention solution that
actively prevents malicious activities with minimum additional
effort from customers.”
Unlike most technologies that focus on a single call, NICE
ENLIGHTEN Fraud Prevention includes powerful AI interpretive and
predictive models that scan millions of voice interactions over
time to detect abnormal, risky behavior including requests to
change addresses or authentication methods without relying on
agents to manually capture dispositions. NICE's Proactive Fraudster
Exposure voice biometrics capability included within the solution
is then used to expose perpetrators and create a ranked and
prioritized list of suspected fraudsters. Importantly, the solution
is self-training, constantly learning from identified behaviors,
continuously updating its AI models and thus consistently improving
results. With this novel solution, organizations can protect
customers from account takeover and prevent exposure of personally
identifiable information, reduce fraud losses, optimize fraud
analyst team efficiency and safeguard brand loyalty.
"We are proud to bring yet another market-first offering with
NICE ENLIGHTEN Fraud Prevention," Barry Cooper, President, NICE
Enterprise Group, said. "NICE ENLIGHTEN is NICE’s AI platform
with models specific to the Customer Engagement domain. A number of
solutions across our portfolio are being infused with AI from NICE
ENLIGHTEN including our Proactive Fraudster Exposure solution. NICE
ENLIGHTEN Fraud Prevention ensures that fraudsters are rapidly and
proactively stopped in their tracks so organizations can protect
their customers and their brand. We believe that by bringing AI to
Fraud Prevention we provide organizations with the agility that
makes it even more difficult for the fraudsters to win."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201119005545/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez, +972 9 775 3798, CET, ir@nice.com
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