Leaders in cloud contact center and video-first
unified communications join forces to deliver faster, more
personalized customer experiences while supporting remote
workers
NICE inContact, a NICE business (Nasdaq:
NICE), and the leader in cloud contact center, today announced
that it has entered into a partnership with Zoom Video
Communications, Inc. (Nasdaq: ZM), a leader in video-first
unified communications. As both companies offer services which
enable remote workers, the partnership helps address rapidly
changing customer needs and business continuity demands.
As companies and governments are increasingly asking employees
to work from home, Zoom and NICE inContact are providing an
integrated solution to quickly and productively enable remote
employee collaboration and distributed virtual contact centers.
Zoom Phone provides advanced cloud-based calling capabilities built
on a video-first platform, which facilitates real-time
collaboration with contact center agents using NICE inContact
CXone. In addition to the existing capabilities Zoom and NICE
inContact offer customers, NICE inContact CXone@home, a special
edition of the enterprise-grade NICE inContact CXone cloud contact
center platform, can be fully operational in 48 hours, is free for
45 days for new customers and integrates with back-office employees
using Zoom for improved collaboration and faster customer
service.
Through this partnership, both companies can now deliver the
combined solution to contact center agents and knowledge workers
globally. Now customer service organizations can combine the power
of NICE inContact CXone, which unifies best-in-class customer
analytics, omnichannel routing, workforce optimization and
automation and artificial intelligence on an Open Cloud Foundation,
with Zoom’s innovative Zoom Phone offering, enabling a more
efficient environment for employees, exceptional customer
experiences and better business results.
“As we speak, our customers are racing to transition employees
to work from home or shifting work to employees in less affected
regions to maintain business continuity,” said Paul Jarman, CEO
NICE inContact, “We are thrilled to partner with Zoom and proud
that we’re providing a solution that enables remote collaboration
and customer service.”
“Zoom is excited to partner with NICE inContact to bring an
integrated cloud communications offering to market,” said Laura
Padilla, Head of Global BD and Channel for Zoom. “This solution
will help global enterprises provide a seamless employee transition
to remote working environments while continuing to deliver customer
happiness.”
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we
combine best-in-class Customer Analytics, Omnichannel Routing,
Workforce Optimization, Automation and Artificial Intelligence, all
on an Open Cloud Foundation to help any company transform every
single customer interaction. See how our customer-centric expert
services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting
results. NICE inContact is recognized as a market leader by the
leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
About Zoom
Zoom Video Communications, Inc. (NASDAQ: ZM) brings teams
together to get more done in a frictionless video environment. Our
easy, reliable, and innovative video-first unified communications
platform provides video meetings, voice, webinars, and chat across
desktops, phones, mobile devices, and conference room systems. Zoom
helps enterprises create elevated experiences with leading business
app integrations and developer tools to create customized
workflows. Founded in 2011, Zoom is headquartered in San Jose,
California, with offices around the world. Visit zoom.com and
follow @zoom_us.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200402005292/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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