NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC
October 24 2019 - 6:30AM
Business Wire
2019 Contact Center Technology Award honors
NICE for commitment to innovation and driving improvements that
create satisfied customers
NICE (Nasdaq: NICE) today announced that its Customer
Journey Solutions have won a 2019 Contact Center Technology Award
from CUSTOMER Magazine. The accolade by TMC, a global media company
dedicated to building online communities, honors NICE Customer
Journey Solutions for dedication to ground-breaking innovation that
drives its clients to deliver unparalleled customer
experiences.
The 14th-annual Contact Center Technology Award honors companies
and technologies that have embraced technology as a key tool for
customer service excellence. This award distinguishes their success
as innovators, thought leaders, and market movers in the contact
center and customer care industries.
Named 'Leader' in two prominent Forrester Wave reports, NICE
Customer Journey Solutions provide powerful, AI-driven analytics to
help organizations understand and shape omnichannel customer
experiences. By connecting and analyzing millions of disparate
data-points to gain insight into and optimize the end-to-end
customer journey, the solutions improve customer satisfaction and
drive down operational costs. NICE Journey Excellence Score, which
forms a key part of the offering, measures customer experience
quality across touchpoints and over time, pinpointing the root
cause of negative interactions and allowing organizations to
rapidly take action.
Barry Cooper, President, NICE Enterprise Product Group,
said, "We are delighted to win this accolade. Recognitions such as
this testify to the critical role of innovation in helping
organizations connect the dots on the complete customer journey,
driving exceptional experiences for customers and unprecedented
value for organizations."
“Congratulations to NICE for being awarded a 2019 CUSTOMER
Magazine Contact Center Technology Award. NICE's Customer Journey
Solutions has been selected for demonstrating innovation, quality
and unique features which have had a positive impact on the
customer experience,” said Rich Tehrani, CEO, TMC. “We’re
pleased to recognize their achievement.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20191024005386/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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