NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers
October 11 2019 - 6:30AM
Business Wire
Four NICE solutions received 2019
Communications Solutions Product of the Year awards, highlighting
the strength of NICE's robust portfolio
Demonstrating the strength and depth of its solutions supporting
the operational needs of contact centers, NICE (Nasdaq:
NICE) today announced that four of its industry-leading
solutions were awarded 2019 Communications Solutions Product of the
Year accolades by TMC, a global media company dedicated to building
online communities. The TMC awards recognized NICE's solutions for
cutting-edge innovation, specifically addressing outstanding value
for its customers in the contact center industry. One of TMC’s most
coveted awards, the Communications Solutions Product of the Year
Award honors exceptional products and services that facilitate
voice, data and video communications solutions in a range of
application categories.
According to TMC, its winners' list encompasses, “The true
leaders within their market segments and represent the
best-of-the-best communications products and solutions available
today.” The four NICE solutions receiving honors in this year’s
awards competition included: NICE Performance Management; NICE
Compliance Center, NICE Engage, and NICE Real-Time Authentication
and Fraud Prevention.
Barry Cooper, President, NICE Enterprise Product Group
said, "We are pleased that four of our advanced solutions have won
TMC awards this year. Recognitions such as these validate that we
continue to innovate and deliver customer value with all our
solutions. It also highlights the immense value that our combined
portfolio delivers to our customers."
“Congratulations to NICE for being honored with four 2019
Communications Solutions Product of the Year Award,” said Rich
Tehrani, CEO, TMC. “The winning NICE offerings are truly
innovative, and I look forward to continued excellence from NICE in
2019 and beyond.”
A third-time winner of this award, NICE Real-Time Authentication
and Fraud Prevention provides a one-stop shop for authentication
and fraud prevention in the contact center. Leveraging passive
historical enrollment™, it enables all callers to be authenticated
from the onset of the contact, thereby shortening time to value.
NICE Real-Time Authentication (RTA) also provides both proactive
fraud prevention as well as real-time fraud detection. The solution
allows contact centers to take proactive steps in protecting their
consumers by stopping fraud in its tracks immediately upon
deployment.
Rounding out the winners list, NICE Compliance Center leverages
automation and analytics, creating better control of Personally
Identifiable Information (PII) while offering dedicated mechanisms
for proactive and corrective actions for all compliance activities.
Another award winner this year, NICE Engage provides
comprehensive omnichannel interaction management and recording.
Designed for flexibility, the solution easily adapts to a contact
center's unique operational requirements. Completing the awards
list, NICE Performance Management (NPM) brings together data from
multiple sources to provide a single picture of contact center
performance. Using Artificial Intelligence (AI), NPM drives
employee improvement and engagement via personalized performance
programs.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20191011005128/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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