NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference
September 11 2019 - 6:30AM
Business Wire
2019 DEVone Partner Awards spotlight companies
who develop and integrate innovative applications for NICE
inContact CXone cloud customer experience platform
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced its 2019 DEVone Partner Award winners, who were
recognized at the third annual NICE inContact DEVone Partner
Conference which was attended by more than 350 partners and NICE
inContact employees. Nearly half of all DEVone partners showcased
and demonstrated products built for NICE inContact CXone, the
world’s #1 cloud customer experience platform.
The NICE inContact DEVone Ecosystem, one of the industry’s
largest technology partner networks, extends the NICE inContact
portfolio through tested, fully integrated applications that
utilize over 300 APIs. With their deep understanding of contact
center needs and best practices, DEVone partners deliver
cutting-edge technology, solving unique business challenges and
providing the right tools for the kind of world-class customer
service that sets organizations apart from their competitors.
This year’s DEVone Partner Award winners demonstrated innovative
and collaborative integrations with NICE inContact CXone that
enhance customer experience and deliver better business results.
Winners were recognized in the following categories:
- INNOVATOR AWARD: Semafone and Eckoh were each recognized for
developments that facilitate PCI DSS compliance, and new security
integrations for customer data within the contact center
environment. With these new layers of breach protection, NICE
inContact CXone cloud customer experience platform helps
organizations keep sensitive customer information secure from
potential threats without sacrificing best-in-class
experiences.
- RISING STAR AWARD: Shelf and InSync.Ai each earned the Rising
Star Award for demonstrating a commitment to both customer
engagement and business growth by actively participating in various
marketing activities, including webinars, events and customer
meetings. Both of these DEVone partners offer artificial
intelligence tools to better support contact center agents. Whether
helping agents find relevant information quickly or building a
conversational assistant to reduce call volume, AI is increasing
efficiency and creating more meaningful interactions between
contact centers and customers. CXone end-to-end AI capabilities
enable contact centers of all sizes to have seamless access to
next-generation solutions shaping the future of customer
experience.
- THOUGHT LEADER AWARD: PCI Pal and Omilia were each recognized
for helping to educate the market on how to transform customer
experience by contributing guest blog posts, acting as panelists at
seminars and trade shows, and participating with NICE inContact at
Interactions, the NICE inContact user conference. These DEVone
partners offer new applications for speedy, compliant and seamless
omnichannel customer experiences. Through its digital-first
approach, NICE inContact CXone stays ahead of evolving customer
expectations so contact centers can meet them where they are, with
the fastest first-time resolution.
- CONNECTION AWARD: Textel and Ivinex earned this award as the
top two partners who connected their technology most often with
CXone for NICE inContact customers in the last year. This
accomplishment requires technology that adds real customer value
and has a deep, seamless and flexible integration to expedite
implementation. Ivinex combines the best of Unified User Experience
(UUE) capabilities with CXone, while Textel makes it easy for
customers to use their existing business phone numbers to send and
receive texts. With the CXone open cloud customer experience
platform, contact centers are able to provide a customized and
unified agent desktop experience, while expanding digital channel
options for true omnichannel customer experiences.
The 2019 DEVone Partner Awards was the culmination of another
successful gathering of NICE inContact DEVone partner companies,
product presentations, and first looks that showcased the
innovative ways CXone can be tailored to meet specific contact
center needs.
“No two contact centers are alike – each has its own unique
needs and customer expectations for exceptional experiences,” said
Paul Jarman, CEO of NICE inContact. “The DEVone partner
community takes the best-in-class standard of NICE inContact CXone
and adds incredibly innovative options and features so customers
can get exactly what they need to deliver intelligent,
digital-first omnichannel experiences. We’re proud to present these
awards at the DEVone Partner Conference as recognition for those
partners who are helping businesses achieve their CX goals through
NICE inContact CXone.”
About NICE inContact CXone NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
DEVone offers customers and partners broad tools and resources
to enable them to create new applications on CXone, including
extensive documentation and support, and access to an online
developer community. Companies interested in how each company works
with CXone can visit CXexchange to learn more about the
applications and read reviews. CXexchange is a centralized,
state-of-the-art marketplace for developers to market and sell
their applications ready to integrate easily with CXone.
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
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see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190911005290/en/
Corporate Media Cheryl Andrus, +1 801 320 3646
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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