JetBlue Announces Leadership Appointments
August 09 2021 - 10:41AM
Business Wire
JetBlue (NASDAQ: JBLU) today announced several leadership
appointments as the company fills key roles designed to enhance the
customer experience, streamline operations and better support
execution of its longer term strategic initiatives.
Ed Baklor has been promoted to head of customer care and
programs and is welcomed as the newest member of the airline’s
senior leadership team. Ed previously held the role vice president,
inflight where he led the carrier’s award-winning crewmembers. In
his new role he will continue to drive efficiencies within the
inflight department, where he will have added responsibility for
customer support and customer experience programs.
“Ed has been a major asset to JetBlue with over 20 years of
experience in customer service operations,” said Joanna Geraghty,
JetBlue’s president and chief operating officer. “Creating his new
role allows us to streamline the team and create greater impact for
our customers. Ed will ensure we’re consistently delivering and
improving the JetBlue experience for each and every customer. We’re
looking forward to having Ed take the reins in this new role and
join the senior leadership team.”
Alex Battaglia has been named JetBlue’s head of airports and
system operations. Alex previously held the role of head of
system operations and will be taking on the responsibility for
operations at airports in his new role. Alex has been overseeing
the execution of JetBlue’s day-to-day operations for the past nine
years and was previously vice president, airports and vice
president, JFK operations and Customer service. This new role will
streamline JetBlue’s operation as the airline grows.
“Bringing airports and system operations into one team will
drive focus around execution and improved operational performance
as we substantially increase our flying in the Northeast with more
flights, destinations and low fares to customers as part of our
alliance with American Airlines,” said Geraghty. “We’re looking
forward to Alex bringing his wealth of airports knowledge to his
role to benefit our crewmembers and customers.”
Allen Huang, has been named JetBlue’s new vice
president, associate general counsel. Allen will be responsible
for managing all matters related to compliance with securities
laws, public company corporate governance, corporate compliance,
executive compensation and subsidiary management. Huang joins
JetBlue with over 20 years of experience, nine of which was in the
aviation industry, working for Virgin America Inc. Allen
specializes in working with high-growth companies and plans to put
his extensive corporate governance knowledge to immediate use.
“I am excited to have Allen join JetBlue,” said Brandon Nelson,
JetBlue’s general counsel and corporate secretary. “He brings over
two decades of experience working across multiple industries,
including aviation. He is an accomplished legal strategist and has
a proven track record supporting business growth, leading teams and
advising executive leadership. His broad expertise will be
invaluable as we focus on our future and growth.”
Ciprian Acatrinei has been promoted to senior head of
technology at JetBlue Travel Products, the company’s wholly owned
travel subsidiary. Ciprian has been part of the JetBlue Travel
Products leadership team from the start in 2018, and has played a
critical role in developing its overall strategy. In his new
position, he’ll continue leading the development of JetBlue Travel
Products’ technology that is critical to delivering business
growth. This includes JetBlue Vacations as well as the newly
launched travel website, Paisly by JetBlue, which makes
individually tailored suggestions for travel components such as
hotel stays and car rentals.
“Ciprian has helped us capitalize on the snap back in leisure
demand with both new and improved product offerings in the past
year,” said Andres Barry, president JetBlue Travel Products. “I
look forward to seeing continued revenue generation by providing a
continually improving JetBlue Vacations experience, and better
targeting our offers to customers via Paisly under Ciprian’s
leadership.”
About JetBlue Airways
JetBlue is New York's Hometown Airline®, and a leading carrier
in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San
Juan. JetBlue carries customers across the U.S., Caribbean and
Latin America. For more information, visit jetblue.com.
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