Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change
November 17 2011 - 7:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading global provider of call
center technology designed to improve the interaction between
agents and their customers, is hosting the free webinar, “Contact
Center Agility: Moving at the Speed of Business.” The event will be
at 2 p.m. EST on Tuesday, Dec. 6, 2011. Register for the webinar at
http://www.jacada.com/entry/WADWebinar.htm.
Progressive businesses move fast. Your call center needs to
adapt to changing business requirements on a daily basis. New
Marketing promotions, new product discounts, and changing support
information all need to be made available on the agent desktop in
near real-time. IT departments are facing ever increasing project
backlogs and competing priorities. Seemingly simple changes can
take weeks or months to be reflected on the agent desktop and even
longer to result in benefits to customers.
The event will be an informative session that will introduce you
to Jacada’s highly innovative user interface delivery model that
gives companies the ability to create an optimal agent desktop
experience. This webinar will introduce you to Jacada WorkSpace
Agent Desktop with Dynamic Views and show you how your contact
center agent desktop can rapidly respond to changing business
requirements.
“With the addition of Dynamic Views to Jacada WorkSpace Agent
Desktop, for the first time ever, companies have full ownership and
control of the agent’s desktop and can rapidly deliver the optimal
agent desktop experience,” said Gideon Hollander, co-chief
executive officer of Jacada. “This webinar will demonstrate the
ease of a unified desktop and benefit to consumers.”
In this webinar attendees will learn how to:
- Respond rapidly to business
changes
- Modify call flows to respond to new
marketing promotions
- Manage rules for technical support and
troubleshooting
- Streamline User Interface (UI)
development
This event will benefit Contact Center Professionals such
as:
- Senior Level VPs and
Directors who are accountable for strategic planning and
alignment.
- Contact Center Managers
responsible for operational and tactical plans.
- Team Leaders and
Supervisors in charge of day-to-day operations, coaching and
monitoring.
- Analysts who want to stay
abreast of new contact center technologies.
- CIOs who desire financial
improvements from enhanced call center operations.
- CTOs that require integration of
call center processes with other internal departments.
To register for this event and to receive more information about
Jacada products, visit http://www.jacada.com.
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer service interactions. Jacada agent
desktop and process optimization solutions help companies reduce
the cost of their operations, drive customer satisfaction and
provide a complete return on investment within the first year after
deployment.
Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel;
and Stockholm, Sweden. More information is available at
www.Jacada.com.
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