More companies adopt Microsoft platforms and
related services to enable remote work, automation, cost savings
and stronger security, ISG Provider Lens™ report says
Enterprises in Australia are increasingly adopting Microsoft
cloud services as they implement hybrid work policies and automate
more applications, according to a new research report published
today by Information Services Group (ISG) (Nasdaq: III), a leading
global technology research and advisory firm.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia finds the COVID-19 pandemic accelerated cloud migrations
at many organizations seeking to support remote work, cut costs and
become more agile. As they emerge from the effects of the pandemic,
enterprises have increased investments in digital transformation
and the Australian government has stepped up cloud implementation
projects.
“The Microsoft cloud ecosystem is helping Australia become a
true work-from-anywhere economy by providing solutions that make
both remote and in-office employees more effective,” said Ben
Rossiter, ISG technology modernization lead in Australia. “Combined
with application modernization and cloud-based customer engagement,
this trend is transforming Australian business.”
A growing ecosystem of providers is helping Australian
organizations take full advantage of the Azure cloud platform,
Microsoft 365 — including Office 365 and the Dynamics 365 business
application suite — and the Microsoft Power Platform offering for
low-code development. While the biggest Microsoft service providers
in Australia are global, local players are beginning to challenge
these players, a trend likely to gain momentum over the next five
years, ISG says.
The rise of hybrid work has sharpened Australian firms’ focus on
employee experience, increasing adoption of Microsoft Teams and
Viva, the report says. With providers’ help, companies hope to make
better use of data to enhance workplace experiences. In addition,
demand for security implementation services for Microsoft 365 is
huge and growing, as many enterprises are opting for the Microsoft
365 E5 package with its enhanced security and compliance
features.
“Australian companies have placed a high priority on
cybersecurity,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “The rise in ransomware attacks is one
reason some enterprises are adopting Microsoft 365 with enhanced
security.”
Improved customer experience is also becoming a key objective
for Australian companies, driving more Dynamics 365 initiatives,
ISG says. The platform helps make it possible to roll out multiple
channels for engagement, personalize the customer experience and
capture data that can be analyzed using AI and ML.
Providers are now moving clients onto Microsoft 365 solutions
faster using new Microsoft starter templates and blueprints, the
report says. These allow consulting firms to implement complex
solutions in a fraction of the time required for custom
projects.
The report also examines other Microsoft ecosystem trends in
Australia, including rising interest in migrating SAP applications
onto Azure and in building IoT solutions with Azure-based advanced
data analytics.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia evaluates the capabilities of 41 providers across five
quadrants: Managed Services for Azure, Microsoft 365 Services, SAP
on Azure Services, Dynamics 365 Services and Power Platform
Services.
The report names Accenture & Avenade, DXC Technology, TCS
and Wipro as Leaders in all five quadrants. It names Capgemini and
Kyndryl as Leaders in four quadrants each and HCLTech and Telstra
as Leaders in three quadrants each. Barhead Solutions, Fujitsu,
Hexaware, Logicalis Australia, PwC, Unisys and Velrada are named as
Leaders in two quadrants each. AC3, Infosys and Tech Mahindra are
named as Leaders in one quadrant each.
In addition, HCLTech, LTIMindtree and SoftwareONE are named as
Rising Stars — companies with a “promising portfolio” and “high
future potential” by ISG’s definition — in one quadrant each.
Customized versions of the report are available from Barhead
Solutions, Hexaware and PwC.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230503006014/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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