Upcoming ISG Provider Lens™ report will
evaluate service providers that help enterprises achieve supply
chain sustainability and business goals.
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of supply chain services that are helping
enterprises achieve sustainability goals and plan, build and
operate resilient and adaptable supply chains.
The study results will be published in a comprehensive ISG
Provider Lens™ report called Supply Chain Services 2023, scheduled
to be released in September. The report will cover companies
offering services including supply chain consulting, supply chain
operation and supply chain business process outsourcing (BPO).
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements, and available offerings, while ISG advisors use
the information to recommend providers to the firm’s buy-side
clients.
Companies are still trying to recover from the massive supply
chain disruptions caused by the pandemic. They are looking to
providers to help upgrade their supply chain ecosystems in way that
balances risk, optimizes demand and supply management, revamps
operations, and delivers continuous innovation and net carbon
neutrality.
“Supply chain sustainability and resilience have become critical
for organizations in the post-pandemic era, and advanced technology
is playing a crucial role in achieving these goals,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research. "As
supply chains become more complex and interconnected, it's more
important than ever for enterprises to partner with service
providers who can help them achieve their sustainability goals and
build resilient, adaptable supply chains.”
To achieve their supply chain goals, organizations are
leveraging advanced technology, including Internet of Things,
machine learning, artificial intelligence, predictive analytics,
automation, cloud, mobile apps, blockchain, and data
orchestration.
For the Supply Chain Services 2023 study, ISG has distributed
surveys to more than 70 supply chain service providers. Working in
collaboration with ISG’s global advisors, the research team will
produce three quadrants representing the supply chain services the
typical enterprise is buying based on ISG’s experience working with
its clients. The quadrants to be covered are:
- Supply Chain Advisory and Consulting Services,
evaluating providers that help clients achieve resilient, adaptive,
connected, data-driven, and sustainable supply chains to mitigate
global disruptions and instability. Providers must offer
significant capabilities such as supply chain and operational
strategy design; supply chain network configuration and
optimization; process architecture design and modeling;
conceptualizing new digital business models, products, and
services; data orchestration strategy and a roadmap for the
connected and collaborative supply chain; organizational change
management; digital technology consulting and regulation and
compliance services.
- Supply Chain Operation Services, assessing providers on
their offerings for supply chain planning, make-and-manufacture
capabilities, and supply chain execution and fulfillment services,
offering end-to-end visibility and control over the entire supply
chain planning process. These providers offer capabilities
including logistics, warehouse, and inventory management, supply
chain control, route optimization, and network modeling, using
track-and-trace technology such as blockchain and IoT, coupled with
analytics, automation, mobile, cloud, AI/ML, and more.
- Supply Chain BPO Services, evaluating service providers
that provide supply chain outsourcing, delivering expertise in a
broad set of supply chain functions and integration, including
product development, manufacturing, planning, execution and
fulfillment, logistics, and customer service; use proven
methodology, frameworks and best practices to drive supply chain
transformation with robotic process automation, blockchain, IoT,
and analytics; and offer solid knowledge of regional and local
regulatory requirements.
Reports will cover the global supply chain services market and
examine services available in the U.S. and Brazil. ISG analysts
Tarum Vaid and Ana Lin will serve as lead authors of the U.S. and
Brazil reports, respectively.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as next-gen ADM providers can contact ISG and ask to be
included in the study.
All ISG Provider Lens™ evaluations now feature new and expanded
customer experience (CX) data that measure actual enterprise
experience with specific provider services and solutions based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens™
research, please visit this webpage.
A companion research series, the ISG Provider Lens™ Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence, and technology research and analysis. Founded in
2006, and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230502005842/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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