After adopting cloud-based platforms in
response to COVID-19, enterprises are working with Microsoft
partners to unlock new capabilities, ISG Provider Lens™ report
says
Companies in the U.S. are turning to service providers for help
getting more out of Microsoft platforms they quickly adopted during
the COVID-19 pandemic, according to a new research report published
today by Information Services Group (ISG) (Nasdaq: III), a leading
global technology research and advisory firm.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
the U.S. finds many enterprises invested heavily in platforms such
as Microsoft 365, Power Platform and the Azure hyperscale cloud to
keep their businesses running during the pandemic, when work and
commerce moved largely online. Microsoft platforms garnered
especially strong investment in the U.S., the source of half the
company’s revenue. Now, enterprises are looking to providers to
help them use those tools to generate ongoing business value.
“Microsoft enabled many U.S. companies to meet the pandemic
head-on with cloud-based solutions,” said Shriram Natarajan,
director, Digital Business Transformation, for ISG. “Now it is
playing a pivotal role in longer-term digital transformation.”
Fully implementing and integrating the Microsoft suite of
platforms into an organization’s business processes is often
difficult due to high costs, lack of familiarity with the
technology and a shortage of skills, ISG says. System integrators,
IT providers, software vendors and advisory firms in the Microsoft
cloud ecosystem address these challenges by providing strategies
and solutions on top of several central Microsoft platforms.
Microsoft 365, which solved many companies’ immediate
remote-work issues with a focus on employee communications and
messaging, has taken on a larger role around employee experience
and learning, the report says. As the evolving hybrid work
environment and continuing tight labor market force companies to
continuously transform their workplaces, providers are creating
value-added solutions to meet these new expectations.
Likewise, enterprises are engaging with providers to glean
maximum value from Azure. Particularly in the U.S., with its strong
cloud developer community, companies are moving to modern
microservices architectures using containers and Kubernetes
orchestration, ISG says. Companies are also migrating to Dynamics
365 from on-premises Microsoft Dynamics installations or other
business platforms, such as SAP and Salesforce. Competitive
providers address the potential of these migrations for both
technology and business purposes.
Microsoft Power Platform, which empowers employees to develop
line-of-business applications with low-code/no-code tools, also
benefits from third-party assistance, the report says. Providers
address security and policy compliance issues and the need for
access to data.
“Ease of development is only one part of the puzzle,” said Jan
Erik Aase, partner and global leader, ISG Provider Lens Research.
“Powerful analytics capabilities require the right data, which
providers can help to make available from anywhere in an
organization.”
The report also explores other trends in the U.S. Microsoft
cloud ecosystem, including the maturing market for SAP on Azure and
the importance of supporting multi-cloud environments.
For more insights into the challenges faced by enterprises
adopting Microsoft platforms, plus advice on the key capabilities
to seek in a provider, see the ISG Provider Lens™ Focal Points
briefing here.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
the U.S. evaluates the capabilities of 37 providers across five
quadrants: Managed Services for Azure, Microsoft 365 Services, SAP
on Azure Services, Dynamics 365 Services and Power Platform
Services.
The report names Accenture & Avenade, Cognizant, DXC
Technology, HCLTech, TCS and Wipro as Leaders in all five
quadrants. It names Hexaware, Infosys and Kyndryl as Leaders in
four quadrants each. Capgemini, LTIMindtree and NTT DATA are named
as Leaders in three quadrants each.
In addition, LTIMindtree is named as a Rising Star — a company
with a “promising portfolio” and “high future potential” by ISG’s
definition — in one quadrant.
A customized version of the report is available from
Hexaware.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
the U.S. is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230427005768/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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