The great digitization breakthrough that has
swept through much of the world has been slower to materialize in
Germany, ISG Provider Lens™ report says
German enterprises have been slow to embrace ServiceNow, yet
stricter government regulations and the growing complexity of the
overall IT landscape may provide the workflow automation platform
with new momentum in the German market, according to a new research
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report
for Germany finds the crisis in Ukraine and a reluctance to part
with legacy systems have contributed to Germany’s comparatively
slow adoption of ServiceNow, despite the platform’s rapidly
expanding functionalities. Given ServiceNow’s high licensing costs,
clients who fear vendor lock-in are clinging to the preferred
open-source model, the ISG report says.
“ServiceNow and its partners are gaining traction in the German
market,” said Dr. Matthias Paletta, director, technology
modernization, for ISG in Germany. “Yet their growth is not as
steep as it is in other markets, notably the U.S.”
Although ServiceNow can be potentially more flexible than legacy
systems, that increased flexibility also hinges on a company’s
willingness to adopt a prefabricated solution, rather than going
through the process of customizing it to match precise business
requirements. Companies that continue to pursue “perfect” solutions
do so at the expense of increased deployment speed, the ISG report
says.
The Ukraine crisis, which led to higher energy costs and
inflation, has proven that upheavals can occur rapidly and that
periods of relative planning certainty are becoming shorter than
ever, the ISG report says. ServiceNow’s Tokyo platform, which was
released in the fourth quarter of 2022, strongly focuses on process
efficiency and opportunities for rapid value creation. The speed at
which it can react to changing circumstances is seen as a boon for
many companies.
In addition, the growing prevalence of multicloud environments
has significantly increased the overall complexity of the IT
landscape and reinforced the need for tools that can help address
it, as have Germany’s Supply Chain Act and the introduction of new
ESG regulations, the ISG report says.
“Enterprises in Germany are looking for reliable, accredited
professional services to take full advantage of ServiceNow’s broad
functionalities,” said Jan Erik Aase, partner and global leader,
ISG Provider Lens Research. “ServiceNow implementations can act as
a catalyst for a new type of company management.”
The report also examines the improved analytics and RPA
capabilities introduced in ServiceNow’s recent release of its Utah
platform.
The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report
for Germany evaluates the capabilities of 29 providers across three
quadrants: ServiceNow Consulting Services, ServiceNow
Implementation and Integration Services, and ServiceNow Managed
Service Providers.
The report names Accenture, agineo, Atos, Capgemini, Infosys and
T-Systems/OS as Leaders in all three quadrants, while Deloitte, DXC
Technology, HCLTech and nuvolax are named Leaders in two quadrants
each. Cognizant, Fujitsu, KPMG, Kyndryl, NTT DATA, TCS and Tech
Mahindra are named as Leaders in one quadrant each.
In addition, Computacenter and Fujitsu are named as Rising Stars
— companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from
T-Systems/OS.
The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report
for Germany is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230424005254/en/
Press Contacts: Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com Matthias Longo, for ISG +49 152 341 464
63 matthias@longo-pr.de
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