ISG Presents 2022 ISG Star of Excellence™ Awards to Atos, DXC Technology and TCS
November 23 2022 - 06:00AM
Annual awards honor technology and business
service providers that deliver the highest level of customer
service to enterprise clients
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, last night presented the
2022 ISG Star of Excellence Awards™ to Atos, DXC Technology and
TCS, recognizing the three service providers for consistently
demonstrating the highest standards of customer service excellence
in the past year, as voted by enterprise customers.
In a ceremony at the ISG Sourcing Industry Awards Gala Dinner at
the Park Plaza Victoria London to conclude the ISG Sourcing
Industry Conference – EMEA, the providers were awarded the fifth
annual overall ISG Star of Excellence Awards for earning the
highest cumulative customer experience scores across all regions,
industries and technology areas.
The ISG Star of Excellence Awards, part of the ISG Provider
Lens™ research program, is the premiere industry recognition
program for the technology and business services industry.
Providers are ranked on the quality of their services based on
direct feedback from enterprise customers in the areas of Business
Continuity and Flexibility; Collaboration and Transparency;
Execution and Delivery; Governance and Compliance; Innovation and
Thought Leadership, and People and Cultural Fit.
The winners were chosen from among a group of more than 1,000
service providers and vendors ISG analyzes and evaluates each year.
This year, ISG received thousands of evaluations from enterprise
clients with roles in IT, operations, lines of business,
procurement and vendor management and other areas, and operating in
the Americas, EMEA and Asia Pacific.
In addition to the overall ISG Star of Excellence Award winners,
last night’s ceremony recognized:
- The top provider for each emerging technology area, with DXC
Technology, HCL and Wipro named universal emerging technology
- The top provider for the Americas (Atos), EMEA (Computacenter)
and Asia Pacific (TCS), with Atos, Hexaware and HPE receiving the
- The top provider for each industry, with DXC Technology,
Hexaware and Infosys named universal industry winners;
- The top provider for each technology area, with HCL, IBM and
Wipro named universal technology winners;
- The top technology providers, with Oracle, Salesforce and SAP
winning the overall technology provider award.
Wipro was presented with a total of seven awards across all
categories, Capgemini a total of six awards and Infosys a total of
“Technology and business services providers continue to win high
marks from their enterprise clients, especially for helping them
respond to the aftereffects of the pandemic on business,” said Paul
Gottsegen, president of ISG Research and Client Experience.
“Ensuring business continuity and flexibility has become the most
sought-after provider capability, while clients are also seeking
assistance in adapting to post-pandemic changes in demand. The
winners of these awards delivered high-quality, innovative
solutions on time, helping their customers carry out digital
The ISG Star of Excellence CX research program scores and ranks
providers based on customer survey responses. Ongoing surveys ask
enterprises to rate their experiences with hundreds of IT and
business services providers across industries, regions and
technologies. The research goes beyond general satisfaction to
explore, in depth, customer experiences with specific services and
solutions offered by providers—research that is tied directly to
ISG Provider Lens quadrant evaluations.
ISG Provider Lens studies include data from the ISG Star of
Excellence continuous CX research program as part of the studies’
provider evaluation criteria.
For more information on the ISG Star of Excellence continuous CX
research program, visit this webpage. Service providers can
nominate their customers to be a part of the program at any time
throughout the year.
About ISG Provider Lens Research™
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil, Canada,
Benelux, Australia and Singapore & Malaysia with additional
markets to be added in the future. For more information about ISG
Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
version on businesswire.com: https://www.businesswire.com/news/home/20221123005122/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
firstname.lastname@example.org Kate Hartley, Carrot Communications for
ISG +44 7714065233 email@example.com
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