ISG Provider Lens™ report sees companies
across the globe using app development services to move to the
cloud, create new digital experience models
The COVID-19 pandemic has prompted enterprises across the globe
to launch next-generation application development initiatives to
support cloud migration, overhaul legacy architecture and create
omnichannel digital experience models, according to a new report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The ISG Provider Lens™ Next-Gen Application Development and
Maintenance Services Archetype Report finds the pandemic has caused
many enterprises to accelerate the modernization of their IT
infrastructure, including application development. In the past
year, many companies have been focused on improving internal
collaboration, launching novel commercial models and achieving
continuous improvement.
“The pandemic has forced many companies to look at continuous
transformation as a way to stay ahead of the competition,” said
Prashant Kelker, partner, Digital Strategy and Solutions, for ISG.
“During the past year, many have realized it is better to keep
elevating operational efficiency and finding new ways to reach
customers incrementally, rather than treating each improvement as a
one-off effort.”
As enterprises looked at application development and maintenance
efforts, many embraced new ways of working in response to the
pandemic, the report says. Instead of focusing on the physical
location of application delivery teams, enterprises sought an
organized structure focused on enhancing value to the customer.
Many ADM providers found new ways of getting their application
development teams to collaborate, using online solutions, and many
also focused on squad-based agile delivery.
In addition, enterprises have moved from focusing on app
development project outputs to focusing on business outcomes, the
report adds. Enterprise clients are also embracing flexible pricing
models in application outsourcing contracts.
The ISG Provider Lens™ Next-Gen Application Development and
Maintenance Services Archetype Report examines three different
types of clients, or archetypes, that are looking for application
development and maintenance services. The report evaluates the
capabilities of 19 ADM providers to deliver services to the three
archetypes:
Enterprise Modernization: These clients want to overhaul
their legacy systems to gain enterprise agility. The objective is
to integrate various application touchpoints and silos, build
cloud-native applications, implement advanced technologies, and
ensure quicker time-to-market and an enhanced customer experience.
They are seeking providers that have modernization and cloud
experience, can operate in an agile and DevOps model, and are
competent with the emerging technology stack.
Operational Excellence: These clients aim to reduce cost
and achieve efficacy in applications management. The scope of work
includes leveraging automation, ticket resolution, incident
elimination and preempting application failures. Their main
objectives include the implementation of sophisticated maintenance
philosophies such as AIOps, application upgrades and the reduction
of discretionary application maintenance expenditure over time.
Packaged Software Implementations: These enterprises aim
to either upgrade or move from one commercial off-the-shelf
application or packaged technology ecosystem to another. This
involves upgrading to the latest version of the current product
suite or shifting to another product technology vendor. This also
includes greenfield or brownfield implementations of one or more
software categories such as enterprise resource planning modules,
customer relationship management, customer data platforms, big data
and analytics, web content management, collaboration software
suites and commerce websites.
Among the providers ISG evaluated, Atos, Capgemini, Cognizant,
HCL, Hexaware, Infosys, LTI, Tech Mahindra and Wipro were named
leaders across all three archetypes. The report names Mindtree a
Leader in two archetypes and Coforge, Softtek and UST as Leaders in
one.
A customized version of the report is available from
Hexaware.
The ISG Provider Lens™ Next-Gen Application Development and
Maintenance Services Archetype Report is available to subscribers
or for immediate, one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211022005319/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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