ISG Provider Lens™ report sees growing
demand for automated ADM services to contain app development
costs
Enterprises in the Nordics are seeking ADM providers that use
automation and agile methods to lower app development costs,
according to a new report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2021 ISG Provider Lens™ Next-Generation Application
Development and Maintenance Services Report for the Nordics sees
the move toward cloud transformation and cloud-native applications
driving most application modernization projects and demand for ADM
services in the region. There is also a high demand for help
migrating enterprise resource planning (ERP) workloads to the
cloud.
“With a high cost of labor and a highly competitive market in
the region, Nordic enterprises are looking to contain costs through
automation,” said Ola Chowning, partner, Digital Strategy and
Solutions for ISG. “ADM service providers are offering a whole set
of automated app development tools, using AI, machine learning and
other technologies.”
The report sees business models in the Nordics evolving to
leverage open ecosystems and architectures based on application
programming interfaces and microservices. As enterprises develop
new apps, there is a gradual shift from project-based thinking to
product-based thinking, with the focus on customer journeys and
competitive features, the report adds.
In addition, Nordic enterprises are experimenting with
low-code/no-code platforms to quickly provision apps to solve
operational challenges, for example, provisioning a new feature in
the collaboration tool for teams working from home.
Nordic enterprises are also embracing BizDevOps—product-focused
application teams that manage the cradle-to-grave journey of
applications. The DevOps concept is also being expanded to include
DevSecOps for security and AIOps for operational excellence.
Nordic enterprises are looking for practical approaches to scale
security across the application lifecycle, given the increasing
risks associated with the software supply chain. Conversations
around security include questions on conformity to industry
standards, key performance indicators (KPI) linked to security, and
specific roles and processes for managing security.
The report sees growing adoption of robotic process automation
and IT process automation, to drive efficiency and effectiveness in
increasingly industrialized delivery models. The goal is improved
business outcomes and zero disruption across hybrid landscapes that
are part of everything-as-a-service (XaaS) business models.
The quality assurance market, meanwhile, is moving toward
AI-driven, end-to-end automation of testing, enabling enterprises
to achieve rapid digital maturity with increasing delivery
velocity. In the next three years, continuous testing services will
mature significantly with plug-and-play capabilities, embedded
intelligence, and integration of customer feedback, as production
analytics and other test assets continue to move to the cloud, the
report says.
The 2021 ISG Provider Lens™ Next-Generation Application
Development and Maintenance Services Report for the Nordics
evaluates the capabilities of 22 providers across three quadrants:
Application Development and Scaled Agile, Managed Application
Services and Application Quality Assurance and Continuous
Testing.
The report names Capgemini, HCL, TCS and TietoEVRY as Leaders in
three quadrants and Wipro as a Leader in one quadrant.
Customized versions of the report are available from Capgemini
and TietoEVRY.
The 2021 ISG Provider Lens™ Next-Generation Application
Development and Maintenance Services Report for the Nordics is
available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211020005183/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Kate
Hartley, Carrot Communications for ISG +44 (0)20 3457 6403
kate.hartley@carrotcomms.co.uk
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