ISG Digital Case Study Awards™ Recognize Enterprise Transformation Leadership
June 25 2021 - 09:03AM
Business Wire
Standout entries from 39 providers selected
from record number of submissions
Pandemic drove rapid advancement in the
entire value chain of customer experience
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, said today it is recognizing
39 IT and business services providers with 2021 ISG Digital Case
Study Awards™ for their best-in-class digital transformation work
with enterprise customers.
The top case studies were chosen from a record number of
provider submissions—nearly 250—that show a majority of digital
transformation initiatives were focused on improvements in customer
and user experience, with the related goal of driving top-line
revenue growth.
“The past year was not a drill. It was the ultimate test for
providers to rapidly help enterprises address the sudden and
massive requirement changes brought on by the pandemic,” said Paul
Gottsegen, partner and president, ISG Research and Client
Experience. “It’s been amazing to witness the entire provider
community step up to that challenge, and with so many strong
entries to choose from, we’re privileged to pay tribute to the best
of the best.”
Among the 39 providers being recognized, four had four or more
standout case studies, 16 had two to three standout case studies,
and 19 had one standout case study. The providers are:
- Four or More Standout Case Studies: Hexaware, Infosys
(including Infosys BPM), Mindtree and Tech Mahindra;
- Two to Three Standout Case Studies: Birlasoft, Cigniti,
Coforge, Cognizant, Concentrix Tigerspike, Cybage, DXC Technology,
Fujitsu, GAVS Technologies, Happiest Minds, HCL Technologies,
Mphasis, Persistent Systems, TCS, UST and WNS;
- One Standout Case Study: Aspire Systems, Botminds,
Bridgei2i, eClerx, eInfochips, emids, EXL, LTI, Materna, Microland,
NTT DATA, Probe Group, Stefanini Inspiring, Tata Communications,
ThoughtFocus, Tiger Analytics, To The New, Verizon and Wipro.
The ISG Digital Case Study Awards evaluate the objectives,
solutions and outcomes achieved through digital transformation
projects. Technology and service providers worldwide submit case
studies, which are independently validated by the enterprise client
and reviewed by an expert ISG digital research review committee.
Selections are based on a multi-dimensional assessment of the
tangible impact of digital transformation on the client’s business
and the uniqueness of the provider’s solution.
For the first time, the 2021 program measures industry- and
region-specific attributes. Standout case studies by industry and
by region will be announced in July.
In nearly half the standout case studies, enterprise customers
characterized their provider relationship as a “strategic
partnership.” Relationships described by the customer as focused on
“staff augmentation” or as a “time-and-materials” contract had a
low likelihood of producing standout results, ISG found.
“The events of the past year have accelerated the adoption of
digital technologies and business models,” said Paul Reynolds, ISG
partner and chief research officer. “Enhancing customer and user
experience was the most prevalent objective across the
enterprise-provider projects we examined, and the transformational
role providers are playing was evidenced by the many innovative and
impactful solutions they delivered.”
The ISG Digital Case Study Awards program and related research
help guide ISG’s digital advisory work with enterprise clients. For
more information about the ISG Digital Case Study Awards™ Research
program, visit the program website or contact ISG.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210625005051/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 978 518 4542
isg@matternow.com
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