ibex Unveils New FinTech CX Solution Suite at 2021 Money20/20 USA
October 25 2021 - 8:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced the availability of a new solution suite aimed at
creating superior customer engagement for FinTech organizations and
their consumers. Coupled with recent advancements made across the
ibex Wave X technology platform, these solutions help deliver
superior omni-channel customer engagement for the company’s
clients. ibex is showcasing the new offering this week at
Money20/20 USA (meeting space #2435).
The ibex FinTech solution suite facilitates
enhanced customer communications across multiple channels including
voice, chat, email, text and social media to facilitate engagement
with customers on a more personal level using the customer’s
preferred communications platform. In addition, the ibex solutions
help FinTech companies increase productivity, reduce costs, meet
compliance requirements and protect their brand reputation. Key
capabilities found in the ibex solution suite include:
- Live CX Engagement and Support - Trained on
powerful simulation tools and equipped with A.I. augmented
workstations, ibex’s award-winning CX professionals are trained and
ready to deliver a faster path to proficiency and elevate the
overall customer experience.
- Fraud Prevention and Compliance -
Comprehensive fraud prevention, detection, and compliance
management system designed to ease and expedite fraud investigation
workflows by identifying and highlighting PII-related infractions
and potential non-compliance events.
- Business Intelligence - ibex’s powerful BI
engine provides critical end-to-end customer journey analytics and
data, key performance indicators, and real-time customer analysis
to help provide enhanced customer engagement and world-class
customer experiences.
- Social Reputation Management - A unified,
comprehensive view of social performance and customer feedback
across nearly 100 channels. Reduce response and resolution time by
managing all communications streams while identifying common
customer insights and critical customer sentiment information.
- Customer Feedback and Analytics - Understand
business strengths and customer concerns through end-to-end survey
delivery, management and action. Through the use of customized and
branded surveys at any customer touchpoint, ibex performs real-time
analytics to help you resolve customer issues and build lifetime
brand advocates.
“The rapid growth and competition FinTechs are
experiencing has accelerated the need to digitally transform and
enhance their CX as quickly as possible,” said Jon Lunitz, general
manager, ibex. “To be successful, FinTechs need to seek
partnerships with companies that have a deep level of CX expertise,
along with the ability to manage end-to-end customer engagement
processes and deployment of purpose-driven technology on their
behalf to help them redesign their CX in a way that is customized
to the needs of their customers. ibex’s new FinTech
solution suite provides a one-stop shop for companies looking to
deploy a CX model that meets the needs of today’s digital
society.”
About
ibexibex delivers innovative business process
outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center
model consisting
of 33 operations facilities around the world,
while deploying next-generation technology to drive
superior customer experiences for many of
the world’s leading companies across retail,
e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global
team of 27,000 employees together
with industry-leading technology, including its innovative
Wave X platform, to manage over
100 million critical customer interactions (as of
June 30, 2021), driving a truly
differentiated customer experience. To learn more,
visit our website at ibex.co and connect with us
on LinkedIn, Facebook and Twitter.
Media Contact: Brad Jonesibex
720-882-7343brad.jones@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
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