Newegg and ibex Announce Strategic Lead-Generation Partnership
April 02 2021 - 8:00AM
Business Wire
Newegg, one of the leading tech-focused e-retailers in North
America, has entered into a strategic partnership with ibex
(NASDAQ:IBEX), one of the world’s leading digital CX firms with an
expansive reach throughout North America, Europe and Asia. Under
the terms of the agreement, ibex will collaborate with Newegg’s
in-house customer service outsourcing operation, Newegg Bridge, to
foster lead generation for the targeted sale of telecommunications
products and services.
“We see a great opportunity for ibex to cultivate strong
customer acquisition with this collaboration,” said Joshua Mendoza,
Executive Director of Newegg Bridge. “Our ability to target
customers at key points in the online shopping process enables us
to screen leads at a granular level, ensuring the quality of leads
we provide to ibex will be unparalleled.”
ibex offers CX solutions across the customer lifecycle,
featuring a sophisticated digital customer acquisition division
with a history of success in selling products and services for
major telecommunications brands. ibex also develops technology
solutions for social reputation management, CX surveys, and
end-to-end contact center performance. This initial phase of the
ibex/Newegg collaboration will explore new avenues for customer
acquisition and revenue generation for both companies across the
globe.
“We have over a decade of experience driving sales and LTV for
major telecom brands across the US,” said Jeff Cox, President of
ibex Digital. “From our digital acquisition technologies to our
contact center sales agents, we have a deep understanding of the
market segment and we’re excited at the opportunity to work with
Newegg.”
Launched in June of 2020, Newegg Bridge offers customer-centric
solutions to companies of all sizes. The organization offers a
range of outsourced customer service capabilities, including full
omnichannel customer support management, social media monitoring
and technologies as a service. Flexible pricing options include
dedicated, shared and blended solutions to cater to the specific
needs and budget requirements of each client.
About Newegg Inc.
Newegg Inc. is one of the leading tech-focused e-retailers in
North America, with a global reach in Europe, Asia Pacific, Latin
America and the Middle East. Founded in 2001, the company offers
its customers a comprehensive selection of the latest consumer
electronics, entertainment, smart home and gaming products. Newegg
is consistently ranked as one of the best online shopping
destinations, and the company regularly earns industry-leading
customer service ratings. Newegg is headquartered in City of
Industry, California, with North American distribution facilities
located throughout the United States and Canada. For more
information, visit https://newegg.com.
About ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer lifecycle.
For more information, visit https://www.ibex.co.
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version on businesswire.com: https://www.businesswire.com/news/home/20210402005018/en/
John Snedigar, Faultline Communications john@faultlinecomms.com
408-705-7518
ibex Media Contact: Barry Canty Senior Vice President of
Marketing ibex (323) 217-5428 barry.canty@ibex.co
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