ibex Hosts Lyft and Frost & Sullivan for a Conversation on CX Disruption and Digital Transformation
March 31 2021 - 1:35PM
Business Wire
The Conversation Will Explore The Opportunities
for Brands Who Can Overcome Disruption and Embrace Technology
ibex (NASDAQ: IBEX), an award-winning global provider of CX
technology & outsourcing solutions, today announced a live
one-hour webinar featuring Eric Burdullis, VP of Customer
Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will
be moderated by Sebastian Menutti, Industry Principal at Frost
& Sullivan.
The free virtual event takes place on April 1st, 2021 at 2 p.m.
ET / 11 a.m. PT. Register here to attend.
“I’m really looking forward to this conversation,” says Bob
Dechant, CEO of ibex. “Lyft has been a client of ours for almost a
decade, and the disruption they faced in 2020 represented a
fundamental stress-test of their business plan, not to mention the
challenges it posed to their CX organization – and ours. As brands
around the world look to come through the pandemic with a more
resilient business model in place, built around digital
transformation and operational flexibility, we’ll look to unpack
the key CX insights that 2020 revealed, from both sides of the
Lyft/ibex equation.”
Titled Digital Transformation Through
Disruption, the webinar will focus on the following key
points:
- How Digital Transformation is Accelerated by Disruption &
Crisis
- The Role of CX Outsourcers as CX Partners
- Where to Invest Your Digital Transformation Dollars
- How Nearshore Outsourcing Markets Are Driving Digital CX
Value
- Maintaining and Amplifying Your Culture in a Digital CX
Delivery Landscape
ABOUT ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer
lifecycle.
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version on businesswire.com: https://www.businesswire.com/news/home/20210331005846/en/
Media Contact: Barry Canty ibex SVP Marketing (323)
217-5428 Barry.canty@ibex.co
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