ibex Continues Philippines Expansion with Completion of Second Site in Bohol
March 15 2021 - 4:17PM
Business Wire
Award-Winning Leader in BPO 2.0 Solutions
Continues Growing its Geographical Footprint to Enable Digital
Transformation
ibex (NASDAQ:IBEX), a leading global provider of CX technology
& outsourcing solutions, today announced the opening of its
second site in Bohol, Philippines, in the Plaza Marcela
complex.
“We’re thrilled to announce the launch of Plaza Marcela - our
second site opening in Bohol, bringing us to over 1300 agents in
the province, and clearly the leader in this amazing market,” said
Bob Dechant, CEO of ibex. “Bohol offers a highly educated talent
pool, and it’s quickly becoming the digital customer support engine
for some of the world’s leading brands. As ibex drives end-to-end
digital transformation efforts for our clients, Bohol has become a
key pillar in our BPO 2.0 strategy.”
ibex's new site is located in Tagbilaran City, Bohol and is the
company’s eighth contact center in the Philippines. The Plaza
Marcela office features 560 production seats, two production
spaces, training rooms, meeting rooms, conference rooms, data
rooms, a full recruitment area, and sleeping quarters.
A highly educated population, Bohol has 18 universities
producing 10,000 graduates each year, matched by exceptional
government support and a new international airport. As ibex
continues to provide innovative performance technology solutions
for its clients through its Wave X platform, customer experience
agents with digital fluency are central to client and customer
success.
“As we’ve all learned over the past few years, good customer
experience depends on a great digital experience,” says Potski
Alvarez, SVP and Country Manager at ibex. “We chose to expand in
Bohol in order to stay ahead of the global demand for highly
educated, diverse, and digitally proficient customer care agents.
Digital transformation and execution depend on an outsourcer’s
ability to deploy the right people in the contact center, and we’re
thrilled to be expanding our recruiting pool yet again in
Bohol.”
ibex operates 31 contact centers worldwide, in the U.S.,
Philippines, Jamaica, Nicaragua, Pakistan, and Senegal, with
24,000+ global employees working at home and in-center, utilizing
ibex’s powerful Wave X platform to drive contact center performance
and client success.
ibex's Plaza Marcela site is scheduled to launch on April 15th,
2021. To learn more about exciting new opportunities with ibex in
Bohol, visit ibex.co/join-us.
ABOUT ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer
lifecycle.
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version on businesswire.com: https://www.businesswire.com/news/home/20210315005769/en/
Barry Canty ibex SVP Marketing (323) 217-5428
barry.canty@ibex.co
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