ibex Opens Fifth Jamaican Site in Portmore Adding 1,200 Production Seats
January 27 2021 - 9:00AM
Business Wire
ibex continues its unprecedented growth in the
country
ibex (NASDAQ:IBEX), a leading global provider of advanced
outsourced CX solutions, has opened a new site in Portmore,
Jamaica. The new, standalone building is located in the Gtech
office park and is the second site for ibex in Portmore.
“I could not be prouder of the addition of this site as it is
the fifth site ibex has opened in Jamaica in just five years,” said
Bob Dechant, CEO of ibex. “This past year has had its challenges,
but ibex has overcome and triumphed by setting the gold standard
for COVID protocols and resilience. At the same time, we are
continuing to win awards for our nearshore performance and
growth.”
“We have found Jamaica to be an amazing market for new economy
clients that have digitally native customers,” continued Dechant.
“As a result, we are growing faster than anyone else in the market
with both work from home and work from site solutions.”
With the addition of the new Gtech location, ibex will be adding
approximately 1,500 new jobs, for a total of over 3,000 employees
in Portmore. With ibex’s other sites in the country that include
Ocho Rios, and Kingston, ibex will employ over 6,500 employees in
Jamaica.
“The ibex Gtech center will deploy our ibex Campus Model, based
on a university style layout with sites within less than one square
mile. The result of this purpose-built model for BPO is improved
efficiencies and site services for employees. It will also enable
us to grow our presence in the St. Catherine Parish and align us
for further expansion over the next two years,” said Jaime Vergara,
SVP of Operations and Country Manager for ibex.
Portmore is a coastal city approximately 15 miles from the
capital Kingston. It has become a suburban community city to
Kingston because of the easy access via toll road between the
cities and is one of the largest urban areas in the St. Catherine
Parish.
To apply to ibex go to ibex.co/careers. Customer service
experience not required. With ibex’s rigorous COVID-19 protocols in
mind, the new location will provide employees with a safe
environment and the industry-best standards of every ibex site
worldwide.
ABOUT ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer
lifecycle.
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version on businesswire.com: https://www.businesswire.com/news/home/20210127005188/en/
Rosemary Hanratty, Senior Director of Marketing, ibex
412.539.7099, rosemary.hanratty@ibex.co
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