ibex Continues Its Growth as the Largest BPO in Nicaragua
September 30 2020 - 11:59AM
Business Wire
ibex accelerates its nearshore dominance
ibex (Nasdaq: ibex), a leading provider of BPO services,
announced the opening of its newest 500 seat site in Managua,
Nicaragua. The new state-of-the-art and highly branded contact
center, located in OfiPlaza, will provide over 800 new jobs, is
slated to open in early October and will be the home to a Fortune 5
client.
“Ibex is clearly recognized as the growth leader in the
nearshore markets. Our best-in-class growth is a direct result of
us winning premier clients who place their trust in us to enhance
their brand,” said Bob Dechant, CEO of ibex.
“Our vision for the region, our nearshore site strategy and our
proven performance for our clients is a significant
differentiator,” continued Dechant. “The launch of OfiPlaza will
further distance us from the competition in Nicaragua and the
nearshore markets.”
Ibex will occupy the entire 50,000 square foot building in a
stand-alone three-story building located in the downtown district
of Managua. Employees will enjoy access to a highly modern
infrastructure and extensive amenities which include large
production floors, expanded learning centers, open collaboration
areas and iconic ibex branding.
“The cultural alignment to the US, the bi-lingual language
capabilities and the highly educated workforce continue to
reinforce our decision to expand in this region,” continued
Dechant.
Managua is located on the south shore of Lake Managua and the
capital city of Nicaragua and the country’s largest city, home to
one-sixth of the population. Managua is known as the national
education center, with most of the nation's prestigious
universities and higher education institutions based in the region.
Nicaragua's higher education system consists of 48 universities and
over 100 vocational and technical institutes which serve students
in the areas of electronics, computer systems and sciences.
“We believe in Nicaragua and our domination has made a huge
impact on our employees,” said Henry Ordonez, country manager and
VP of operations. “We were named one of the best places to work in
Central America by the Great Place to Work Institute and we are
very proud of that designation,” continued Ordonez. “We are very
pleased with the trust our clients place in ibex and in Nicaragua
and we will continue to deliver exceptional, best-in-class service
from this important region.”
To apply to ibex, go to ibex.co/careers. Customer service
experience is not required.
ABOUT ibex
ibex helps the world’s preeminent brands more effectively engage
their customers with services ranging from customer support,
technical support, inbound/outbound sales, business intelligence
and analytics, digital demand generation, and CX surveys and
feedback analytics.
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version on businesswire.com: https://www.businesswire.com/news/home/20200930005762/en/
Rosemary Hanratty, Senior Director of Marketing, ibex,
412.539.7099, rosemary.hanratty@ibex.co
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