ibex Brings 500 Jobs to Ocho Rios With the Country’s First Contact Center
September 15 2020 - 4:17PM
Business Wire
ibex’s Jamaican growth strategy continues with
its 4th site in the country
ibex (NASDAQ:ibex), a leading global provider of outsourced CX
solutions, is bringing hundreds of new jobs to Jamaica launching
its 4th contact center in Ocho Rios, a first for the region. The
brand new, custom-built facility is slated to open in the fall of
2020, with ibex occupying two complete floors.
“One year ago, we were in Ocho Rios celebrating our employees at
our annual VIP event, and we knew immediately that this amazing
city would become part of the ibex family,” said Bob Dechant,
president and CEO of ibex. “We launched our first site in Jamaica
in 2016, and have added a new site every year since then. With the
addition of this location, we will have over 5,000 employees in
Jamaica in just 4 short years, and we are not stopping here.”
“I promised Prime Minister Holness this growth in 2016, when we
celebrated the opening of our first site in Portmore, and I am very
pleased we have been able to deliver on that commitment,” continued
Dechant. “Above all, this expansion is driven by the amazing
results we’ve achieved for our clients, which translates into
increasing demand and opportunities for the talented people of
Jamaica that make our business, and this region such a huge
success.”
The site will have 400 initial production seats in a new, modern
complex specifically designed for ibex. With ibex’s rigorous
Covid-19 protocols in mind, the Ocho Rios location will provide
employees with a safe environment and the industry-best standards
of every ibex site worldwide.
Ocho Rios, or Eight Rivers in Spanish is located on the north
side of the island, just over an hour from Kingston. The town,
named the “Capital of Adventure” boasts the highest number of
attractions per square mile in all of Jamaica. The area features
the Mystic Mountain attraction, inspired by the Jamaican bobsled
team that participated in the 1988 Calgary Olympics and is the
birthplace of Bob Marley.
“We are very happy to include Ocho Rios as one of our portfolio
sites in Jamaica,” said Jaime Vergara, SVP of operations and
country manager for ibex. “Our strategy as the first BPO employer
in the region is to provide professional jobs and benefits with
aggressive opportunities for career pathing,” continued Vergara.
“We are very excited and proud and will soon become the employer of
choice for the residents of Saint Ann parish.”
To apply to ibex go to ibex.co/careers. Customer service
experience not required.
ABOUT ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer
lifecycle.
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version on businesswire.com: https://www.businesswire.com/news/home/20200915006282/en/
Rosemary Hanratty, Senior Director of Marketing, ibex,
412.539.7099, rosemary.hanratty@ibex.co
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